Beschreibung

I am expert in business management related to P&L, along with Operational and Service Excellence along with mangement of HR & Administration. I have done multiple Project Management and reduced cost to company and also mitigated risk and saved monies to the companies. I am SME in Healthcare Operations and Servie Delivery along with knowledge in digital marketing, pathology, radiology and other OPD services in Healthcare & Hospital set ups, also worked on Tele Medicine, Home Services, Wellness and Corporate engagement for Doctors and medical staff management.

Sprachen

Englisch
Muttersprachlich oder zweisprachig
Hindi
Verhandlungssicher
Telugu
Verhandlungssicher

Arbeitsortpräferenzen

Vor Ort möglich

Hyderabad (bis zu 50 km)

Apollo Clinics (SHLPL)
CEO (Chief Executive Officer)
GESUNDHEIT & WELLNESS
Januar 2021 - Heute (5 Jahre und 5 Monate)
Hyderabad, Indien
► Strategy Planning, P&L: Formulating Strategy, Policies and SOPs, to assure achievement of agreed-to market share, patient care and profitability(P&L) objectives
► Operations Management: Heading Operations entailing Budgets, AOP, Resource/Capacity Management, Fulfilment Strategy, Facility, Administration, IT Infra, Doctors/ Staff Liaison and Business Continuity Management
► Strategic Alliances: Facilitating beneficial partnerships, B2B & B2C engagement with key partners on Service Fulfilment Management for smooth functioning of the clinics
► Business Development: Augmenting business by acquiring new clients and expanding existing customer base. Analysing market trends/competitor activities and accordingly developing strategies to counter the same
► New Set-Ups: Driving Business Expansion through setting-up new Clinics in untapped regions as well as expansion of existing set-up by adding more service parameters
► PR /Marketing /Brand Promotions: Organising Promotional Campaigns, Medical Camps, Digital Marketing Programs, to increase brand visibility, market reach and revenue growth
► Performance / KPIs Monitoring: Performing independent assessment of work done by team and validation process. Streamlining roles and responsibilities department wise, setting-up KRA / KPI / JD and SOP for all functional teams
► Business Decision Support: Tracking Business Metrics/ KPIs - SLAs, TAT, VOC, QA, E-SAT& CSAT, facilitating Data and MIS for various teams and incorporating review mechanism for next steps and corrective actions
► Process Improvement & IT Automation: Establishing automated systems, controls in day-to-day operations for attaining cost savings, high productivity and business agility
► Team Leadership.Rendering leadership and motivation to cross-functional team, to deliver their best. Organising Trainings in order to enhance teams' skill set
Strategic planning Team management Project Management Business intelligence Customer Journey
Healthcare Consulting & Operational Excellence
COO - Healthcare Consulting
November 2020 - August 2022 (1 Jahr und 9 Monate)
► Worked in the capacity as healthcare senior consultant for startup companies in setting up their operations and service delivery excellence as a project assignment for Konnect and Megsan Diagnostics
► Covid time special protocols setting mechanism at the clinics and work around process flows design & implementation
► Conducted independent assessment of the work done by team and drove corrective actions along with CAPA
► Pivotal in creating process flows and policies for company and in parallel automation into intranet portal
► Enabled consistent B2B and B2C engagement with key partners on service fulfilment management.
► Set up radiology, pathology and other departments and vendor coordination on negotiation along with supply chain team.
► Oversaw effective TAT & SLA Management of for all the key customer service delivery deployments
► Promoted the Cross-Sell & Upsell of Services within both Inbound and Outbound Teams for revenue generation
Praava Health Bangladesh Ltd.
COO
September 2016 - Oktober 2020 (4 Jahre und 1 Monat)
► Strategised Annual Business Plan for Primary Medical Care and Diagnostics Centres with P&L accountability
► Headed Facility & Administration Management in line with Lab/ Radiology Process and Policies, International Healthcare Best Practices
► Played a key role in App UX and Development with Europe Marketing, B2B / B2C Marketing and Business Growth
► Led efforts for Automation of key deliverables for patients through business innovations platforms
► Developed and implemented new business initiatives, feasibility studies, budget allocations with key focus on ROI
► Spearheaded Team Management, Recruitment & Marketing Strategy (Consultants, Employees, Patient Management), successfully: − Identified consultants of different specialties on pre-defined KPIs as well as increased contribution of existing consultants − Attracted, hired & retained the right consultants and staff who are patient centric and innovative − Ensured company's philosophy, mission, values of company are deep rooted within team members − Analysed and identified gaps in capability and established SOPs for TNA for staff aimed at greater productivity
► Set-Up effective internal controls, checks, internal audit planning and execution for prevention of loss& revenue leakage