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Ana AvetisyanAA

Ana Avetisyan

B2B Account Manager & Customer Success

400 €/Tag
Frankfurt am Main, DE
3-7 Jahre

Durchschnittliche Reaktionszeit: 1h

Über Ana

You don't need another consultant who talks strategy. You need someone who builds real relationships, keeps customers happy, and turns accounts into long-term partnerships.
I'm Ana – a B2B Account Manager and Customer Success specialist with a track record of growing merchant portfolios across the DACH market. At Wolt, I managed 30 to 40 active partners simultaneously, onboarded up to 50 new accounts per month, and kept churn at half the industry average. I don't just manage accounts – I make them grow.
What I can do for you:
→ Own and grow your existing B2B customer or partner portfolio
→ Run the full customer lifecycle – onboarding, retention, upsell, and renewal
→ Identify growth opportunities within your existing accounts before you lose them
→ Step in as an interim Account Manager when your team needs capacity
→ Support your expansion in the DACH market with someone who knows the terrain
I work fast, communicate clearly, and treat your customers like they're mine.
Let's talk.
  • Deutsch

    Muttersprachlich oder zweisprachig

  • Armenisch

    Muttersprachlich oder zweisprachig

  • Englisch

    Verhandlungssicher

Nur remote
Führt Projekte hauptsächlich remote aus

Projekt- und Berufserfahrung

  • NMBZ Studio,
    Founder & Marketing Consultant
    KULTUR
    Januar 2024 - März 2026 (2 Jahre und 2 Monate)
    Frankfurt, Germany
    • Founded boutique marketing and events consultancy for cultural and hospitality brands
    • Managed brand experience events and creator retreats
    • Coordinated partnerships with venues, brands, and service providers
    • Oversaw budgets, stakeholder communications, and project delivery
    . Cross-functional Collaboration
    Business development customer success DACH Market Expansion Account Management costumer service
  • Wolt
    Account Manager (Partnerships & Growth)
    GASTRONOMIE
    Juli 2023 - Mai 2025 (1 Jahr und 10 Monate)
    Frankfurt, Germany
    • • Managed portfolio of 30+ restaurant partnerships, achieving 18% revenue growth through strategic account management
    • • Owned full account lifecycle from onboarding through performance optimization to contract renewal
    • • Conducted quarterly business reviews to identify expansion opportunities and address account challenges
    • • Built account health monitoring and reporting systems using CRM tools
    • • Collaborated with operations and marketing teams on partner growth initiatives
    Account Management Business development DACH Market Expansion customer success DACH
  • SI Trading,
    Key Account Manager
    AUTOMOBILSEKTOR
    Juli 2022 - Mai 2023 (10 Monate)
    68 Mannheim, Germany
    • • Managed portfolio of 30+ B2B accounts across distribution and retail sectors
    • • Grew account revenue 120% year-over-year through strategic account planning and upselling
    • • Negotiated contract renewals and maintained long-term client relationships
    • • Tracked account performance metrics and identified growth opportunities
    Account Management Sales & Negotiation Account Management

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Ausbildung und Abschlüsse

  • Bachelor of Arts
    Frankfurt University of Applied Sciences
    2020
    Bachelor of Arts

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