Sudarshan Vijayaraghavan

Product Development Commercial Strategy

▸ Product Vision & Backlog Management: Defined product vision, strategy, and prioritized backlog for Addy Spot — a PWA delivering demand-zone intelligence for gig delivery riders translating community research findings into structured user stories and a phased delivery roadmap.

▸ User Research & Evidence-Based Scoping: Ran 50+ structured interviews with Berlin riders across Lieferando, Wolt, and Gorillas translating findings into a prioritised backlog of 12 epics and cutting estimated time-to-MVP by eliminating 3 originally scoped features that showed low intent signal across 80% of sessions.

▸ Digital Customer Journey Optimization: Designed and iterated the freemium-to-paid conversion funnel, systematically identifying friction points in the digital customer journey and implementing data-informed improvements to drive user retention and habit formation.

▸ AI Tooling Evaluation & Product Decisions: Evaluated LLM-based contextual help and demand-signal automation approaches for the Addy Spot platform assessing build-vs-buy trade-offs across RAG-based, rule-based, and third-party AI solutions to determine the highest-leverage implementation path given resource constraints and user adoption risk.

▸ Roadmap Ownership & Backlog Prioritization: Owned the end-to-end product lifecycle, strategy, and KPIs/OKRs for an enterprise healthcare IT platform operating in a regulated environment, translating business objectives and compliance requirements into a continuously prioritized product backlog.

▸ User Story Writing & Acceptance Criteria: Led structured discovery initiatives, user interviews, and workflow analysis to map user behavior, translating findings into clearly defined epics, user stories, and acceptance criteria for the agile development team.

▸ Interface Between Specialist Departments and IT: Acted as the primary bridge between clinical operations, compliance stakeholders, and engineering facilitating workshops, clarifying requirements, and ensuring regulatory and usability constraints were embedded into the delivery process.

▸ Outcome-Driven Optimization & KPI Ownership: Defined operational efficiency as the north star metric, tracked via platform telemetry across 40+ hospital accounts identifying and shipping targeted UX improvements that reduced average task completion time by 19%, measured across a 90-day post-release window.

▸ Product Strategy & Backlog Execution: Defined and executed the product strategy, roadmap, and KPIs for enterprise integrations supporting YouTube Shopping, owning backlog management, sprint planning, and release coordination across complex multi-team dependencies.

▸ Supplier & Partner-Facing Product Delivery: Led alignment across internal engineering teams and external developer and partner stakeholders for YouTube Shopping's integration ecosystem managing requirements, resolving defects, and coordinating delivery milestones for supplier-facing platform features across a multi-team dependency landscape.

▸ Performance Metrics & Supplier Ecosystem Impact: Defined and tracked post-release success metrics across YouTube Shopping's supplier-facing integration platform supporting 800+ commerce partners across multiple markets, reducing partner-reported integration defects by 23% through structured feedback loops and targeted backlog prioritisation.