Über Sandrine
- Ensuring seamless customer experiences at every touchpoint
- Being a sparring partner for leaders
- Streamlining operations & making processes smarter
- Leading programs & projects (and staying on track)
- Creating & executing roadmaps
- Training teams & making complex things easy to grasp
- Running RFPs & picking the right partners for the job
- Rolling out new software without the stress and headaches
Französisch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Projekt- und Berufserfahrung
- The Power of MoiConsultant & Transformation CoachBERATUNG & AUDITSJanuar 2024 - Heute (2 Jahre und 5 Monate)Berlin, Deutschland- Guiding people with overthinking tendencies to inner peace & mental freedom- Providing tailored 1:1 coaching journeys, self-paced programs and masterclasses for individuals, managers and entrepreneurs.- Hosting engaging real-life events and workshops in Berlin.- Leadership Mentoring
- OnateraCustomer Experience DirectorE-COMMERCEApril 2020 - Oktober 2022 (2 Jahre und 7 Monate)Berlin, Deutschland- Head of CRM (customer journey, loyalty program) and customer service - €42.5 million turnover / 1.5 million contacts in 2020- Management of 2 teams (13 persons)- Strategy definition and implementation to convert prospects into customers, ensure customer satisfaction & loyalty, increase repeat business- Close collaboration with the UX / IT teams on continuous onsite experience improvement
- Le Cochon TruffierFounderE-COMMERCEApril 2016 - Dezember 2020 (4 Jahre und 9 Monate)Paris, Frankreich- Launch and management of a webshop (eco-friendly decorative items and accessories, made in France / Europe), from product sourcing to user experience, content and digital marketing- Installation of a point of sale in a Parisian store
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Ausbildung und Abschlüsse
- Master's DegreeIPAG Business School (Paris)1997Management, Marketing & HR