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Sahra HainkeSH

Sahra Hainke

Project Manager

1.150 €/Tag
Palma de Mallorca, ES
15+ Jahre

Durchschnittliche Reaktionszeit: 1h

Über Sahra

  • Deutsch

    Muttersprachlich oder zweisprachig

  • Spanisch

    Konversationssicher

  • Englisch

    Verhandlungssicher

  • Französisch

    Grundkenntnisse

Vor Ort möglich
Palma de Mallorca (bis zu 50 km)

Projekt- und Berufserfahrung

  • Telefónica Germany GmbH & Co. OHG
    B2B Product Management
    TELEKOMMUNIKATION
    Januar 2024 - Mai 2026 (2 Jahre und 4 Monate)
    Munich, Germany
    • • Project lead for entire B2B customer communication within a major IT transformation project
    • • Advisory role for IT development team to ensure optimal implementation of customer communication workflows within new IT structure
    • • Monitoring cross-departmental process harmonization to create unified approach for B2B customer engagement Key Achievements:
    • • Introduction of new agile working methodology including optimized IT development process with clearly defined responsibilities
    • • Reduction of process redundancies by 35% through effective system integration and workflow optimization
    • • Successful unification of customer communication across 3 previously separate systems
    • • Implementation of Customer Journeys and Customer Experience
  • LichtBlick SE
    Chief of Staff
    ENERGIE
    September 2023 - März 2024 (6 Monate)
    Hamburg, Germany
    • • Planning and management of OKR process, including review and definition of new objectives and key results for sales and service operations
    • • Supporting management with team-building activities, business case creation, and strategy definition
    • • Content coordination with stakeholders within budget planning framework for upcoming fiscal years
    • • Preparation of carve-out including establishment of new team structures and definition of team responsibilities
  • Telefónica Germany GmbH & Co. OHG
    Customer Experience
    TELEKOMMUNIKATION
    Dezember 2022 - Dezember 2023 (1 Jahr)
    Munich, Germany
    • • Responsible for Customer Experience within a major IT transformation project
    • • Advisory role for IT development team to ensure customer-centric design and corresponding implementation
    • • Development of data-driven feedback loops for continuous improvement of customer touchpoints within sales processes

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Ausbildung und Abschlüsse

  • Leaders of AI
    AI Integration Expert
    2026
    Leaders of AI
  • Ten-more-in Leadership Coaching, Class 8
    Ashridge Business School
    2024
    Ten-more-in Leadership Coaching, Class 8

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