Sahra Hainke

• • Project lead for entire B2B customer communication within a major IT transformation project

• • Advisory role for IT development team to ensure optimal implementation of customer communication workflows within new IT structure

• • Monitoring cross-departmental process harmonization to create unified approach for B2B customer engagement Key Achievements:

• • Introduction of new agile working methodology including optimized IT development process with clearly defined responsibilities

• • Reduction of process redundancies by 35% through effective system integration and workflow optimization

• • Successful unification of customer communication across 3 previously separate systems

• • Implementation of Customer Journeys and Customer Experience

• • Planning and management of OKR process, including review and definition of new objectives and key results for sales and service operations

• • Supporting management with team-building activities, business case creation, and strategy definition

• • Content coordination with stakeholders within budget planning framework for upcoming fiscal years

• • Preparation of carve-out including establishment of new team structures and definition of team responsibilities

• • Responsible for Customer Experience within a major IT transformation project

• • Advisory role for IT development team to ensure customer-centric design and corresponding implementation

• • Development of data-driven feedback loops for continuous improvement of customer touchpoints within sales processes