Nathan Trivangalo

•Launched the business's first delivery-fee pricing programme across 12 markets, driving double-digit-million revenue growth, later institutionalised into a dedicated Pricing Department. Achieved buy-in from logistics by proving distance-based pricing improved their cost-per-order economics, keeping customer drop-off minimal while opening revenue the business had been too cautious to pursue.

•Led the cross-functional cost optimisation programme across Sales, Marketing, Logistics, Product, Finance, and Account Management, building a diagnostic playbook that identified and assigned ownership of three core profit leaks: partner quality, pricing gaps, and excess courier capacity. Materially improved logistics profitability across 12 markets.

•Built the business's first standardised geographic expansion framework across 12 European markets, extending reach to tens of millions of additional customers and growing order volume in the mid-single-digit range. Combined a two-year forecasting engine with a governance model that empowered market-level SPOCs to execute and reserved senior leadership only for go or no-go decisions.

•Acted as the internal SME for logistics strategy, advising the COO and MT across operational efficiency, partner retention, and strategic growth. Built the data narrative and commercial case that retained a key restaurant partners delivery volumes against competitive pressure, quantified restaurant wait-time cost recovery across markets, and sequenced extended trading hours by city and partner to build competitive moat without diluting density.

•Led financial and operational integration across three acquired businesses following dual mergers with Delivery Hero Germany and Just Eat, each running separate ERP systems, data structures, and KPI definitions. Established common definitions across all affected stakeholders to produce a single consolidated operating view by period close.

•Owned the business case and MT approval process for all extraordinary budget requests across the German market, including union-driven courier labour obligations, compensation adjustments, and strategic HQ initiatives. Ensured every non-standard investment was modelled, stress-tested, and approved before entering the budget or forecast.

•Led programme governance for the first-ever rollout of an employed courier model across 7 markets, replacing the existing freelance model. Designed the full governance architecture from scratch: Steering Committee composition, functional workstream leads, and local execution teams, keeping a high-stakes, first-of-its-kind expansion accountable and on schedule.

•Owned the financial narrative for monthly and quarterly business reviews with country MDs, VP of Logistics, and the COO. Built the cost-per-order analysis and commentary that surfaced where performance was improving, where it was not, and where leadership needed to make a hard call rather than wait.

• Rolled out Asana as operational PM backbone across logistics organization including workflow architecture design, task structures, and reporting dashboards that improved cross-functional coordination, accountability, and transparency.

•Redesigned collections and cross-functional processes, managed a cross-functional team allowing for the recovery of 90% of outstanding debt within 8 weeks, improving cash flow and operational stability.

•Negotiated retailer agreements with commercial and legal teams enabling stronger contract terms and reducing risk exposure for the company.