Marwin Harrenkamp

Full-time employment as internal sales and export employee. First point of contact for international customers, managing the full sales cycle from quotation requests to order confirmation, shipping coordination, and preparation of customs documentation. Responsible for handling claims and complaints, maintaining the customer database, and ensuring smooth communication across global accounts.

Led and coordinated shift operations in an international medical assistance center. Supervised staff, ensured compliance with internal processes, and monitored the quality of patient support. Responsibilities included overseeing medical case assessments, facilitating communication between physicians worldwide, handling insurance-related matters, and ensuring proper documentation and reporting. Acted as a key contact for escalations and contributed to workflow optimization within the team.

Provided support in international patient care and customer communication via phone and email. Coordinated medical assessments worldwide, ensuring appropriate treatment and facilitating communication between treating and consulting physicians. Handled administrative tasks including documentation, processing of hospital treatment costs, and acted as a liaison between insurance companies, emergency hotlines, patients, and their families. This role required strong foreign language skills, cultural sensitivity, and empathy when dealing with people in critical situations.