Fernando Sanchez

• ● Supported EMEA clients in implementing and optimising Google Analytics, Google Ads, and Google Tag Manager — responsible for a dedicated service stream for high-profile and critical client programmes.

• ● Exceeded quality score benchmarks consistently while mentoring new hires and redesigning the internal technical support site to improve team efficiency.

• ● Temporary role taken during international relocation to Germany, focused on direct people support and reinforcing empathy, calm decision-making, and cross-cultural responsibility.

• ● In parallel, completed four Google Career Certificates in AI, Data Analytics, Business Intelligence, and UX Design — building German language fluency and integrating into the DACH professional ecosystem.

• ● Led end-to-end operations for a 200-year-old premium ceramics manufacturer — managing 70 people across all production lines, kiln scheduling, quality control, and sales.

• ● Built the Quality Assurance department, introduced 5S methodology, and designed the internal Quality Guide for Talavera pieces — improving NPS by 15% and reducing lead times by 20%. Implemented real-time KPI dashboards to track efficiency, deviations, and delivery priorities across the full production chain.

• ● Grew annual revenue by 30% over four years and expanded the client portfolio by 20% through new commercial relationships in Mexico and the USA.