Damola Ajiboye

At ASAP Tickets, I worked as a Customer Support Representative providing travel-related assistance to customers across multiple channels. My responsibilities included handling flight inquiries, resolving booking and payment issues, managing schedule changes, and assisting with cancellations and refunds. I communicated clearly with customers to understand their needs, de-escalate concerns, and deliver timely solutions. This role required strong attention to detail, multitasking, and the ability to work efficiently in a fast-paced, remote environment. Through this experience, I developed excellent customer service skills, problem-solving abilities, and confidence working with ticketing and CRM systems.

In 2023, I worked as a freelance Customer Support Representative, providing remote assistance to clients across different platforms and industries. My responsibilities included responding to customer inquiries, resolving service issues, handling complaints professionally, and ensuring timely follow-ups to maintain high satisfaction levels. I supported customers through email, chat, and ticketing systems while adapting quickly to different workflows and brand guidelines. This role strengthened my communication skills, adaptability, and ability to work independently under minimal supervision. Through freelance support work, I gained valuable experience managing diverse customer needs and delivering consistent, high-quality service in fast-paced remote environments.

At Tester Work, I participated in quality assurance testing for web and mobile applications. My responsibilities included executing test cases, identifying bugs, documenting issues clearly, and providing detailed feedback on functionality, usability, and performance. I tested applications across different devices, browsers, and operating systems to ensure consistent user experience. This role required strong observation skills, clear written reporting, and adherence to testing instructions. Through this experience, I developed a solid foundation in software testing practices, improved my technical awareness, and strengthened my ability to communicate technical issues effectively in remote teams.