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Malt Strategy
Malt Strategy
Athar NisarAN

Athar Nisar

SaaS Customer Success & HubSpot Consultant

700 €/Tag
Berlin, DE
3-7 Jahre
Technical specifications
Hubspot
automation
Data analysis
customer success

Durchschnittliche Reaktionszeit: 1h

Über Athar

I turn customer chaos into retention gold. 🚀

If your customers are churning, your HubSpot is a mess, or your CS processes are held together with spreadsheets, that's exactly where I come in.

I'm a Customer Success & HubSpot CRM Consultant with 5+ years of turning struggling accounts into loyal, expanding customers. I've managed 50+ enterprise accounts, kept 90%+ retention rates, and resolved 95% of technical issues before clients even thought to escalate.

What I actually do:

🔒 Stop churn before it happens, retention strategies that actually stick
🛠️ Fix your HubSpot, pipelines, workflows, custom objects, automation, all of it
⚡ Automate the boring stuff, Zapier, HubSpot workflows, goodbye manual work
📊 Make your data talk, dashboards and reports that help you make decisions
💰 Find the revenue hiding in your existing accounts, upsell, cross-sell, expand

I work with SaaS startups and scaleups that are growing fast and need someone who can hit the ground running.

Remote. Flexible. Results-driven.

Let's talk. 👋

  • Englisch

    Muttersprachlich oder zweisprachig

  • Deutsch

    Konversationssicher

Vor Ort möglich
Berlin (bis zu 50 km)

Projekt- und Berufserfahrung

  • LINGODA GMBH
    Customer Success Manager
    Januar 2023 - September 2025 (2 Jahre und 8 Monate)
    Berlin, Germany
    • ● Owned a portfolio of 50+ strategic enterprise key accounts across DACH and global markets, maintaining 90%+ retention through proactive engagement and tailored support.
    • ● Led 150+ client engagements per quarter to drive platform adoption, expand service utilisation, and deliver measurable business outcomes in a SaaS environment.
    • ● Held full commercial responsibility for key accounts, managing renewals, quotations, invoicing, and leading senior-level negotiations to drive sustainable revenue growth.
    • ● Identified and executed upsell and cross-sell opportunities by analysing usage data, customer goals, and expansion potential.
    • ● Acted as the primary point of contact and trusted advisor, understanding both business and technical needs to maximise platform value.
    • ● Resolved complex, client-specific challenges by coordinating solutions with Sales and Technical teams, contributing to a 20% year-over-year increase in customer satisfaction.
    • ● Collected and leveraged structured customer feedback to improve product functionality in close collaboration with development teams.
    • ● Continuously improved customer experience by optimising processes, workflows, and engagement models in a startup environment.
    • ● Planned and executed customer-related initiatives and projects, supporting company growth, innovation, and scalable account management practices.
    SQL Google Sheets Hubspot Data analysis Customer Loyalty/ Retention
  • LINGODA GMBH
    Business Development Representative (Corporate)
    März 2020 - Dezember 2022 (2 Jahre und 9 Monate)
    Berlin, Germany
    ●Converted qualified inbound leads into customers through consultative needs analysis and solution-oriented sales conversations.
    ● Delivered persuasive product presentations, positioning the platform as the best fit for customers’ recruiting and business needs.
    ● Owned and managed a customer portfolio as the primary point of contact, driving relationship growth and account expansion.
    ● Identified and executed upsell and cross-sell opportunities by understanding customer goals and usage patterns.
    ● Used CRM tools (e.g. HubSpot) to manage leads, track opportunities, maintain pipeline visibility, and forecast revenue.
    ● Analysed customer and sales data to support strategic conversations and deepen long-term client relationships.
    ● Collaborated closely with Marketing to align lead generation efforts with sales conversion strategies.
    ● Collected and shared customer feedback and insights to improve internal processes and offerings.
  • NETRONIC SOFTWARE GMBH
    Customer Success Representative
    Februar 2018 - Dezember 2019 (1 Jahr und 10 Monate)
    52 Aachen, Germany
    • ● Managed 50+ customer accounts and maintained a 92% retention rate through consistent communication and reliable support.
    • ● Monitored and analyzed customer behavior data to identify risk signals and engagement trends, reducing churn by 18% through targeted interventions.
    • ● Resolved 100+ technical support issues monthly with a 95% first-contact resolution rate, enhancing user experience and platform reliability.
    • ● Collaborated with cross-functional teams to align customer goals with product capabilities, identifying upsell opportunities and expanding account value.

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Ausbildung und Abschlüsse

  • BACHELOR'S
    National College of Business Administration & Economics
    2015
    BACHELOR'S
  • M.A.: INTERNATIONAL MANAGEMENT AND
    IUBH (University of Applied Sciences)
    2019
    M.A.: INTERNATIONAL MANAGEMENT AND

Fähigkeiten

SQL
API
Google Sheets

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