Beschreibung

I help companies improve IT service performance, stabilize complex operations, and deliver infrastructure and transformation projects successfully.

With nearly 20 years of experience in IT service management, service delivery, infrastructure, presales, and operations leadership, I combine technical expertise with strong business, customer, and operational judgment.

I typically support projects involving:

• IT service management and service improvement

• IT operations stabilization and optimization

• Infrastructure and network transformation

• Vendor, SLA, and multi-provider management

• Service model, governance, and process design

• Presales solution design and contract support

• Team building, coaching, and stakeholder alignment

Typical deliverables include service improvement plans, operating models, SLA frameworks, governance structures, process documentation, transformation roadmaps, and management recommendations.

I am particularly effective in complex enterprise environments where service quality, customer satisfaction, delivery performance, or operational control need to improve.

Branchenexpertise

Sprachen

Arabisch
Muttersprachlich oder zweisprachig
Englisch
Muttersprachlich oder zweisprachig
Deutsch
Konversationssicher

Arbeitsortpräferenzen

Vor Ort möglich

Frankfurt am Main (bis zu 50 km), Wiesbaden (bis zu 50 km), Bad Homburg (bis zu 50 km), Darmstadt (bis zu 10 km)

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