Beschreibung

Interim IT Leader & Service Delivery Manager

With 20+ years of hands-on experience, I take control of mission-critical IT infrastructure, data centers, and cloud environments for Tier-1 BFSI clients (e.g., Deutsche Bank, Athora). Operating via my corporate entity, AquaTerra Green Talent Solutions UG, I provide clean, compliant B2B consulting for the DACH market.

CORE EXECUTIVE CAPABILITIES:

• Financial & Team Governance: Own €4.5M+ OPEX budgets. Direct matrixed teams of 45+ engineers and vendor staff, consistently delivering 12% annual cost savings.

• Major Incident Management (MIM): Command 24x7x365 Major Incident bridges. Manage executive communications and enforce strict RCAs, reducing MTTR by 25–30%.

• Cloud & DC Migrations: Orchestrated the physical and logical migration of 500+ workloads to Hybrid Cloud (MS Azure) with zero business downtime.

• Audit & Compliance (DORA/BaFin): Build/test Disaster Recovery (DR) and BCP to meet strict European banking laws. Support 8–10 audits annually, closing findings in 30–45 days.

Available for remote and hybrid strategic mandates across the DACH region.

TECHNICAL STACK & TOOLING:

• Cloud/Infra: MS Azure, Hybrid Cloud, On-Premise DC, Windows, Linux.

• ITSM/Monitoring: ServiceNow (CMDB, Incident, Change), Splunk, Dynatrace, Jira.

• Project Management: MS Project, Visio, Clarity PPM.

FRAMEWORKS:

• ITIL v4, SAFe (Agile), Scrum, Waterfall.

• BaFin, DORA, MaRisk, ISO 27001 readiness.

THE AQUATERRA UG ADVANTAGE:

Engaging my UG guarantees 100% compliance with German labor laws regarding false self-employment (Scheinselbstständigkeit). You secure a fully incorporated German entity providing transparent billing, executive accountability, and zero HR overhead.

Target Industries: Banking, Financial Services, Insurance (BFSI), Telecommunications, Enterprise IT.

Branchenexpertise

Sprachen

Englisch
Muttersprachlich oder zweisprachig
Deutsch
Konversationssicher

Arbeitsortpräferenzen

Vor Ort möglich

Frankfurt am Main (bis zu 50 km)

AquaTerra Green Talent Solutions UG
Interim IT Service Delivery & Operations Manager (Freelance)
DIGITALAGENTUREN & IT-CONSULTING
Juni 2025 - Heute (1 Jahr)
Frankfurt, Germany
• • Provide B2B IT Service Delivery, Business Continuity, and transition consulting to enterprise clients, stepping in to align failing IT infrastructure with strict business availability targets.
• • Build and test Disaster Recovery (DR) and Business Continuity Management (BCM) plans, utilizing Azure Site Recovery and Veeam to protect critical client data.
Microsoft Azure Service Delivery ITIL Azure Site Recovery DORA
Tata Consultancy Services (TCS) GmbH
Senior IT Operations Manager / Service Delivery & Transition Lead
September 2013 - Mai 2025 (11 Jahre und 8 Monate)
Frankfurt, Germany
• • Directed IT operations and Service Delivery for Deutsche Bank and Athora, managing a €4.5M+ OPEX budget and coordinating a cross-functional team of 45+ engineers and vendor staff.
• • Commanded the 24x7x365 Major Incident bridges. Took immediate ownership of critical P1/P2 outages, managed executive communications, and drove technical teams to restore services fast.
• • Controlled high-volume infrastructure environments, executing 1,500+ changes per year. Maintained a 90%+ Change Success Rate by running strict CAB risk assessments and CMDB dependency checks.
• • Executed data center to Azure migrations for 500+ server workloads. Managed the change windows, network configurations, and firewall rules to ensure live financial trading platforms were never disrupted.
• • Optimized monitoring across 200+ infrastructure components using Splunk and Dynatrace, cuting system alert noise by 30% and reducing alert fatigue for the L2/L3 support teams.
• • Conducted annual Disaster Recovery (DR) drills and BCP tests, proving system resilience to internal risk officers and external European regulators.
Wipro Technologies
IT Operations Manager / Infrastructure Project Lead
Mai 2006 - August 2013 (7 Jahre und 3 Monate)
Bengaluru Science & Technology cluster, Bangalore, KA, India
• • Managed physical data center operations and hardware migrations for major European clients. Ensured project budgets were met and weekend cutover schedules were strictly followed.
• • Standardized L1/L2 operational runbooks and service transition documents, drastically reducing rework and driving a 15% reduction in repeat incidents.
• • Coordinated multi-team delivery across infrastructure, applications, and external vendors, tracking risks to protect business operations during early-life support.