Über Sithija
As an experienced Salesforce Administrator expertise, I specialize in managing and optimizing Salesforce environments while driving business improvements through technology. In addition to my Salesforce background, I also have hands-on experience as an Engineer, supporting software quality assurance, troubleshooting, and ensuring performance reliability.
I am passionate about collaborating with teams to design and implement solutions that enhance user experiences, streamline processes, and improve efficiency across different platforms. Whether it's through Salesforce or QA, my goal is to contribute to organizational success by leveraging my technical skills and problem-solving abilities.
Englisch
Muttersprachlich oder zweisprachig
Deutsch
Grundkenntnisse
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- Thermondo GmbH,Salesforce AdministratorJanuar 2025 - Heute (1 Jahr und 5 Monate)Berlin, Deutschland
- Developed and maintained automation processes using Salesforce Flows to support lead management and improve sales operations efficiency.
- Worked with Sales Cloud and Service Cloud features to simplify workflows and improve user experience for internal teams.
- Partnered with different departments to collect requirements, identify process gaps, and deliver solutions that meet business needs.
- Managed and improved the Natterbox setup, including configuration and call routing policies, to ensure fast response times and accurate lead assignment.
- Performed regular testing, validation, and deployment activities to keep the system stable and reliable.
- Supported quality assurance and deployment reviews to maintain consistency and prevent errors during production updates.
- Built lightweight integrations using G-Connector for Excel and Zapier, automating data updates and reducing repetitive manual work.
- Provided user support, created training materials, and promoted best practices to boost Salesforce adoption.
- Maintained and optimized Salesforce configurations such as assignment rules, approval processes, and dynamic page layouts.
- Habyt l A Globally flexible housing companySalesforce AdministratorJanuar 2021 - Januar 2024 (3 Jahre)Berlin, Deutschland
- Led the full Salesforce development lifecycle using Sandboxes, Gearset, and Git for version control and deployments.
- Integrated proprietary software into Salesforce to automate the tenancy booking process, using Salesforce as the central database and logic layer.
- Led Salesforce configuration and user management across multiple global regions (APAC, NAMER, EMEA).
- Customized page layouts, fields, and objects to improve user experience, and automated processes with Salesforce Flows.
- Built and maintained custom reports and dashboards for management insights and performance tracking.
- Ensured data integrity through audits, deduplication, and cleansing; managed ETL integrations with Snowflake for accurate data synchronization.
- Integrated Salesforce with Aircall, Slack, Stripe, Unbounce, Zapier, and MessageBird through secure API connections. Managed user access, profiles, and role hierarchies, enforcing system security and compliance.
- Implemented Flows, custom objects, and dashboards to automate tenancy and booking processes. Supported users and resolved technical issues, providing training, documentation, and process guidance.
- Collaborated with business stakeholders to gather requirements and deliver system enhancements that met operational needs.
- Aetna HealthcareAssociate Consultant (Salesforce)Januar 2017 - Januar 2018 (1 Jahr)
- Managed end-to-end Salesforce projects, including service requests, impact analysis, effort estimation, configuration, and enhancements.
- Acted as a key point of contact for stakeholders — clearly communicating feasible solutions, addressing system limitations, and ensuring business alignment.
- Handled comprehensive user management, including roles, profiles, sharing rules, field level security, content permissions, and list view visibility.
- Developed and maintained a Salesforce Knowledge Base, transforming troubleshooting insights and workarounds into reusable documentation for users.
- Customized Salesforce fields, page layouts, record types, search filters, queues, reports, and dashboards to improve data visibility and user efficiency.
- Supported deployment and configuration management in both Salesforce and Informatica Cloud, maintaining system integrity through structured change control.
- Analyzed service requests for business impact, implemented scalable solutions, and provided enhancement recommendations based on feasibility.
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Ausbildung und Abschlüsse
- Salesforce Certified Administrator Salesforce Certified Sharing and Visibility Architect Salesforce Certified AI AssociateSalesforce Certified Administrator Salesforce Certified Sharing and Visibility Architect Salesforce Certified AI Associate
- Bachelor of Science (B.Sc.)Sri Lanka Institute of Information Technology2015Bachelor of Science (B.Sc.)