Ricarda Kargougou

I was responsible for quality management within the development and production of lithium-ion cells, supporting both R&D and manufacturing teams in establishing and maintaining robust, compliant quality processes.

My role included the preparation and support of ISO 9001 audits, ensuring audit readiness through structured documentation, clear process definitions, and effective implementation of quality requirements across departments. I worked closely with internal stakeholders to translate normative requirements into practical, auditable processes suitable for a highly dynamic development environment.

A key responsibility was complaint and deviation management, applying structured problem-solving methodologies such as 8D and Root Cause Analysis (RCA). I coordinated cross-functional teams, ensured timely implementation of corrective and preventive actions, and focused on sustainable solutions rather than short-term fixes.

In parallel, I drove the digitalization of quality management documentation and approval processes. This included restructuring existing documentation, defining clear versioning and approval workflows, and implementing digital solutions to improve transparency, traceability, and efficiency. The transition from manual and document-centric processes to digital workflows significantly reduced administrative effort and improved audit reliability.

Overall, I acted as a key interface between development, production, and quality management, ensuring that quality requirements were embedded early in the product lifecycle and consistently applied throughout industrialization and series production.

I was responsible for complaint handling and customer support, ensuring structured, timely, and transparent processing of customer issues.

My work included the systematic analysis of complaints, applying structured problem-solving approaches to identify root causes and define appropriate corrective actions. I ensured clear documentation and traceability of findings, enabling consistent follow-up and sustainable resolution of recurring issues.

A central part of my role was ticket handling within CRM systems, including prioritization, status tracking, and coordination with internal departments. I acted as a reliable interface between customers and internal teams, ensuring that technical and quality-related issues were communicated clearly and resolved efficiently.

In addition to complaint processing, I provided ongoing customer support, focusing on professional communication, expectation management, and long-term customer satisfaction. My approach combined analytical problem-solving with a strong customer-oriented mindset, ensuring both quality improvement and stable customer relationships.