Beschreibung

Cultural Project Manager & Service Designer

MA Letters & Performing Arts | 20+ years theatre, culture, social impact

20+ years bridging theatre, culture, and digital design.

I design participatory services and experiences for cultural organisations – connecting artistic processes, user research, and strategic coordination.

WHAT I DO

Cultural Service Design

• Festival & cultural event service design (Altonale GmbH)

• Visitor experience & audience journey mapping

• Workshop facilitation & co-creation processes

UX Research & Service Design

• User interviews, surveys, synthesis (Youmi, IDEO Fellowship)

• Personas, journey maps, service blueprints

• Stakeholder workshops & prototyping (Figma, Adobe XD)

Participation & Community Projects

• Socio-theatrical concept development (Metamorfosi e.V.)

• Youth engagement & participatory formats

• "Performance + debate" event formats

EXPERIENCE

Founder & Artistic Director, Metamorfosi e.V. (2024→)

Cultural Service Design, Altonale GmbH (2023-24)

Service Design Fellow, Youmi Experience Haus (2025)

Human-Centered Design Fellow, Acumen Academy + IDEO (2021)

QA Manager & CX Specialist, Qvest Engage (2022→)

SKILLS

Service Design • UX Research • Journey Mapping • Workshop Facilitation

Figma • HTML/CSS/JS • Agile • Stakeholder Management

Theatre Direction • Cultural Production • German C2 • English C1

AVAILABLE FOR

• Festival & cultural project coordination

• Service design for museums & cultural institutions

• UX research for creative/tech projects

• Participation & community engagement projects

€100-130/hour| Hamburg-based | Immediate availability

Branchenexpertise

Sprachen

Italienisch
Muttersprachlich oder zweisprachig
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Spanisch
Grundkenntnisse

Arbeitsortpräferenzen

Nur remote

Führt Projekte hauptsächlich remote aus

Freelance
Service Designer & UX Strategist
GESUNDHEIT & WELLNESS
Mai 2020 - Heute (6 Jahre und 1 Monat)
Hamburg, Deutschland
Freelance Service & UX Designer (2021→Present)
Comprehensive service design practice across cultural, social impact, and tech sectors. Key projects:

Chipmaster (Tech SME):Customer research → journey maps → complete website UX redesign (+B2B/B2C growth).
Metamorfosi e.V.:Socio-theatrical service design – concept, dramaturgy, youth workshops, "performance+debate" format.
Altonale Festival:Audience research → service design → festival format innovation (100+ orgs, budget coordination).

Led qualitative research (interviews, surveys, workshops), created personas/journey maps/service blueprints, designed participatory experiences, stakeholder facilitation. Delivered prototypes (Figma/Adobe XD), UX strategies, implementation roadmaps for NGOs, cultural institutions, SMEs. Expertise bridging artistic processes, user-centered design, strategic coordination for social/cultural impact.
User Research Design Thinking Ideation Service blueprint Roadmapping
QvestEngage
QA Manager- QA Automation Lead and Strategy
April 2022 - Heute (4 Jahre und 2 Monate)
Implement automation testing strategies (Playwright, Selenium, Webdriver.io) for digital products
Integrate Customer Experience (CX) and UX methodologies into QA workflows
Collaborate with cross-functional teams (developers, designers, product owners) using agile methodologies
Develop testing frameworks that prioritize user-centered quality metrics
Bridge technical testing and human experience to improve product quality
Youmi (Experience House)
Service Designer
GESUNDHEIT & WELLNESS
August 2025 - Oktober 2025 (2 Monate)
London, Vereinigtes Königreich
Service design project focused on supporting informal mental health caregivers (parents, partners, friends).
Conducted mixed-method research and co-design workshops Developed personas, journey maps and service blueprints Designed and prototyped an empathetic digital support service Collaborated with users and domain stakeholders
Service blueprint Moderation von Workshops Qualitative Research UX Research Design Thinking

Gesamte Berufserfahrung von Paola ansehen

Sei die erste Person, die Paola empfiehlt

Teile Deine Erfahrung aus der Zusammenarbeit mit diesem Freelancer.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Anmelden, um Profile zu sehen

Service Design course
HAUS.
2025
Service Design course
Certified User Experience Designer Advanced training in UX & Usability
XDI - EXPERIENCE DESIGN INSTITUT GMBH
2021
Certified User Experience Designer Advanced training in UX & Usability

Ausbildung und Abschlüsse von Paola ansehen

Paola Giampà

Cultural Project Manager & Service Designer

Über Paola

Projekt- und Berufserfahrung

Empfehlungen

Diese Freelancer passen auch zu Ihren Kriterien

Ausbildung und Abschlüsse

Fähigkeiten

Kategorien