Über Nicolas Wilhelm
Service delivery professional with 8+ years of experience in IT service coordination and agile delivery, expert in IT Service Management and Atlassian platforms. My key achievements include managing complex IT environments to enhance service stability and supporting regulated, business-critical processes. Seeking a Service Delivery Coordinator position at [company name], where I bring my service coordination and stakeholder communication skills to support your mission of maintaining high customer satisfaction and seamless service operations.
Deutsch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Französisch
Grundkenntnisse
Portugiesisch
Grundkenntnisse
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- SVA System Vertrieb Alexander GmbHSystem EngineerJuli 2020 - Heute (5 Jahre und 11 Monate)Wiesbaden, GermanyConsulting, implementation and customization of IT solutions within IT• • Service Management environments. Designing and implementing solutions aligned with Incident, Change and• • Service Request Management processes. Acting as deputy team lead in project contexts, including coordination• • tasks and representation in meetings.
- PaySquare SEApplication ManagerNovember 2017 - Juni 2020 (2 Jahre und 7 Monate)Frankfurt, GermanySupporting and optimizing operational processes for payment transaction• •• •• • systems in a regulated environment. Involvement in audits, compliance activities, and documentation for business-critical services. Responsible for reporting and analysis for the department handling payment service transactions.
- ARAG1st Level and Emergency SupportSeptember 2015 - Oktober 2017 (2 Jahre und 1 Monat)40 Düsseldorf, GermanySupporting and optimizing operational processes for payment transaction• •• •• • systems in a regulated environment. Involvement in audits, compliance activities, and documentation for business-critical services. Responsible for reporting and analysis for the department handling payment service transactions.
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Ausbildung und Abschlüsse
- Business InformaticsIU International University of Applied SciencesBusiness Informatics
Zertifizierungen
- ITIL4 MasterPeopleCert
- Atlassian Certified in Managing Jira Cloud ProjectsAtlassian