Über Mikail
2nd & 3rd Level IT Support | Microsoft 365 | Intune | Windows Administration | ITIL 4
Self-employed IT specialist focused on IT support, Microsoft 365, Windows administration, and modern business solutions.
Core expertise:
• Microsoft 365
• Microsoft Intune / Company Portal
• Windows Administration & Active Directory
• User and Device Management
• 2nd & 3rd Level Support
• Troubleshooting & Root Cause Analysis
• VoIP / Swyx Environments
• Onboarding & Offboarding Processes
• ITIL 4 Certified
• Process Support & Technical Coordination
What I bring:
• Reliable support for business environments
• Structured handling of technical incidents and requests
• Solution-oriented and hands-on approach
• Clear communication with users and stakeholders
Additional information and direct appointment booking:
Englisch
Muttersprachlich oder zweisprachig
Deutsch
Muttersprachlich oder zweisprachig
Türkisch
Muttersprachlich oder zweisprachig
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- Schenk Tanktransport GmbHIT Lead GermanyHIGHTECHAugust 2024 - März 2026 (1 Jahr und 7 Monate)Gelsenkirchen, Deutschland
- Documentation of technical processes and preparation of internal training materials
- Ticket and KPI review, including quality assurance and process control
- First point of contact for incidents and escalations
- Independent planning and implementation of internal IT projects
- Development of a sign-in/sign-out system for attendance tracking
- Process optimization in close collaboration with management and technical teams
- Modernization of the Swyx cloud telephony system, including call flows, IVR, and announcements
- Setup of digital information displays for KPIs, company images, and surveys
- Configuration of a tablet in kiosk mode for customer satisfaction surveys
- Management, registration, and maintenance of IT hardware in the asset management system
- Onboarding and offboarding of employees, including IT hardware setup and system maintenance
- Responsibility for IT support across all German sites, including driver hubs, printers, end-user devices, and network infrastructure
- Cancom Managed Services GmbhApprenticeship as IT Specialist for System Integration (IHK)DIGITALAGENTUREN & IT-CONSULTINGSeptember 2021 - Juni 2024 (2 Jahre und 9 Monate)Langenfeld, DeutschlandApprenticeship as IT Specialist for System Integration (IHK)CANCOM Managed Services GmbH, Langenfeld
- Completed vocational training as an IT Specialist for System Integration (IHK)
- Supported daily IT operations and internal users in a professional business environment
- Assisted with installation, configuration, and maintenance of Windows clients and workplace hardware
- Helped with user account management and basic administration tasks in Microsoft environments
- Provided 1st and partly 2nd level support for hardware, software, and user-related issues
- Supported troubleshooting and resolution of technical problems in day-to-day operations
- Assisted with setup of workstations, printers, and peripheral devices
- Contributed to onboarding and offboarding processes from an IT perspective
- Helped document technical procedures, systems, and support-related tasks
- Supported internal IT projects, rollouts, and operational tasks under guidance of experienced colleagues
- Gained practical experience in structured support processes and service-oriented IT work
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Ausbildung und Abschlüsse
- Gültiges Itil 4 ZertifikatGültiges Itil 4 Zertifikat
- Fachinformatiker für SystemintegrationCancom Managed Services GmbH/ Berufskolleg Hilden2024Fachinformatiker für Systemintegration