Fähigkeiten
Zusätzliche Fähigkeiten (12)
Branchenkenntnisse
Michael in wenigen Worten
Detail-oriented IT/Service professional seeking to utilize excellent communication, interpersonal skills, and analytical organizational skills to complete tasks.
Reliable with a good work ethic and the ability to quickly adapt to new tasks, environments and most importantly, new systems.
I am always looking to continually develop my skills, and always watching out for ways to improve processes, and streamline workflows.
Utilizing my significant IT knowledge and Salesforce administrative knowledge to contribute to any business I find myself in.
Projekt- und Berufserfahrung
- ZD AutomotiveSoftware Testing EngineerApril 2024 - Heute (1 Jahr und 2 Monate)Berlin, Germany• Developed and executed comprehensive test plans and cases for various system functions, ensuring system reliability and accuracy.• Extensively used JIRA for defect tracking and collaborated with development teams to ensure high-quality software releases.• Conducted thorough regression testing after software updates to maintain high product quality.• Collaborated with cross-disciplinary teams to ensure updates aligned with development goals and met end-user expectations.• Delivered actionable insights and test results to stakeholders, contributing to ongoing product design and functionality improvements.
- ctrl QS GmbHContent ManagerApril 2021 - April 2023 (2 Jahre)Berlin, GermanyTechnical Content Manager and Country Coordinator, providing digital solutions to global brands worldwide within Beiersdorf (specifically, Eucerin & Hansaplast). Key responsibilities:• Configuring and mantaining Eucerin & Hansaplast websites globally. Assisting in global support for site updates, maintenance, bugs and error reporting.• Configure and integrate features, forms, and applications, as well as maintain existing content.• Providing technical support to clients. From managing tickets and handle complex system requests via JIRA. Base analysis of issues/topics, and maintenance of specific platforms used, as well as providing technical support within the team.• Simplifying complex issues. Working with development teams and technical support teams to translate technical information into easy-to-understand instructions for end users.• Technical content manager, with deep dive knowledge in the CMS tool Sitecore, Internal training and knowledge sharing. Delivering training documentation and occasional onboarding assistance for new staff. Tools worked on include Salesforce, Jira, Confluence, Google Analytics, LoyJoy, Sitecore, Asana.
- AUTOSERVE1Technical Support SpecialistFebruar 2019 - September 2020 (1 Jahr und 7 Monate)Toronto, ON, Canada• Managed technical support ticketing systems, providing remote client support and resolving hardware, network, software, and customer service-related issues.• Mentored new starters and created numerous training documents and guides for customers and staff.• Handled integration configuration and maintenance of customer servers via remote desktop systems.
Externe Empfehlungen
Ausbildung und Abschlüsse
- Diploma of Web DevelopmentNatcoll school of Design & Technology2008