LGÜber Lina
🎯 Operations & Payments Specialist | Remote Team Lead | Agile
I’m Lina, an experienced operations leader with 5+ years of cross-functional expertise in fintech, payments, and customer success. I specialize in building scalable processes, leading remote teams, and driving payment operations across international markets.
Currently working as Payment Operations Team Lead at Pliant, I’ve set up and standardized B2B payment flows, led international hiring, established fraud detection frameworks, and delivered data-driven insights through ad hoc dashboards and analytics.
Italienisch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Russisch
Muttersprachlich oder zweisprachig
Deutsch
Konversationssicher
Ukrainisch
Muttersprachlich oder zweisprachig
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- Pliant GmbHPayment Operations Team LeadJanuar 2025 - Heute (1 Jahr und 5 Monate)Berlin, Germany• Leading a cross-functional team handling end-to-end B2B payment operations, transaction monitoring, and risk management.• Overseeing international hiring, onboarding, and team building across multiple locations (EU + remote).• Establishing and standardizing core payment processing procedures to ensure consistency, scalability, and compliance.• Owning transaction monitoring, including defining fraud detection rules, tuning alert logic, and acting as 1st line of defence.• Managing stakeholder relationships with banks, card networks, and payment providers to ensure operational stability.• Building reporting infrastructure, delivering ad-hoc dashboards and data insights to Finance, Product, Compliance teams and C-level management.• Monitoring and optimizing payment flows, improving SLA adherence and reducing processing time by introducing automation.• Driving regulatory compliance efforts, ensuring all procedures align with KYC, AML, and PSD2 requirements.• Providing strategic insights through performance analytics, supporting executive decisions and operational scaling.
- Klarna Bank ABProcess Owner, Transaction ManagementApril 2023 - Dezember 2024 (1 Jahr und 8 Monate)Berlin, Germany• Owned SEPA, SWIFT, and VISA operations, ensuring regulatory compliance.• Delivered end-to-end payment transformation projects.• Defined product/process requirements, mapped flows, and ran gap analysis.• Passed internal/external audits with zero critical findings.• Outsourced processes and trained external teams.• Served as PoC for Level 2 escalations and complaints.• Built team documentation (FAQs, SOPs), driving issue resolution quality.• Supported partner QA and process oversight.
- Vivid Money GmbHChatbot Team Lead / Specialist / Customer Care –Januar 2021 - März 2023 (2 Jahre und 2 Monate)Berlin, Germany• Grown from Customer Care Specialist to Tech Team Lead in 6 first months.• Directly assisted with chatbot implementation in house from scratch.• Managed chatbot roadmap, datasets, and QA using Python, YAML, and PyCharm.• Led a cross-functional team (support & tech), mentored agents, tracked Jira KPIs.• Designed intent flows, tagging automation, and error analysis tools.
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Ausbildung und Abschlüsse
- MScUniversity of Milan-Bicocca2020MSc
- MScUniversity of Milan-Bicocca2013MSc