Beschreibung

I am a Customer Success and SaaS Transformation Advisor supporting enterprise organizations in digital transformation, cloud adoption, and AI enablement. I combine strategic customer success leadership with strong project and escalation management expertise to drive adoption, resolve complex challenges, and deliver measurable business outcomes across the customer lifecycle.

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Deutsch
Muttersprachlich oder zweisprachig
Englisch
Muttersprachlich oder zweisprachig
Französisch
Verhandlungssicher

Arbeitsortpräferenzen

Vor Ort möglich

München (bis zu 50 km)

Atlassian
Customer Success Manager
DIGITALAGENTUREN & IT-CONSULTING
Mai 2024 - Heute (2 Jahre und 1 Monat)
Munich, BY, Germany
• Orchestrated customer success strategies across the Atlassian platform, driving enterprise value realization, accelerating digital transformation, and maximizing ROI throughout the customer lifecycle.
• Partnered with cross-functional account and success teams to build comprehensive joint success plans, ensuring alignment with business outcomes, executive priorities, and measurable success metrics.
• Directed post-sales engagement by leveraging deep Atlassian product expertise to deliver adoption strategies, optimize solution usage, and improve time-to-value for enterprise customers.
• Drove early and sustained solution adoption, including enabling customers to realize productivity gains and workflow efficiencies through Atlassian AI where strategically aligned.
• Cultivated and expanded executive stakeholder relationships to strengthen customer satisfaction, retention, and expansion, positioning Atlassian as a trusted strategic partner.
• Served as the Voice of the Customer, providing strategic internal feedback to enhance services and better meet the needs of enterprise clients.
AI Automation Customer Journey Project Management Change Management Value Creation
Atlassian
Strategic Engagement Manager
DIGITALAGENTUREN & IT-CONSULTING
Januar 2023 - April 2023 (3 Monate)
München, Deutschland
• Delivered strategic advisory services to large enterprise clients, enhancing business
outcomes, driving digital transformation, and maximizing ROI.
• Effectively managed client expectations and overall engagement health, ensuring
successful execution of projects, initiatives, and value realization.
• Orchestrated cross-functional teams across sales, product, and services to optimize
client engagements, driving adoption, retention, and measurable results.
• Collaborated with diverse departments to align strategies with customer needs and
success metrics, consistently exceeding enterprise expectations.
• Co-developed comprehensive long-term strategic adoption roadmaps with enterprise
stakeholders, facilitating achievement of business objectives and improving time-to-value.
• Advocated for and fostered deeper engagement with key enterprise customers,
enhancing customer loyalty, satisfaction, and account expansion within Atlassian.
• Identified and promoted strategic opportunities for service expansion, tool adoption,
and AI enablement, driving sustainable growth, scalability, and improved service delivery.
Project Management Customer Journey Value Creation Strategic planning Professional Services
imc AG
Senior Manager
Mai 2021 - Dezember 2022 (1 Jahr und 7 Monate)
Munich, Germany
• Led a team of six IT consultants, overseeing project planning, mentoring, and delivery management to ensure successful execution of strategic customer projects and software adoption initiatives.
• Directed execution of high-impact enterprise projects, achieving 88% billable utilization through process innovation, workflow optimization, and operational efficiency improvements.
• Cultivated and maintained strategic client partnerships, driving customer satisfaction, retention, and account growth through proactive relationship management.
• Provided expert customer success support during cloud migration initiatives, ensuring seamless transitions from on-premise to cloud environments and successful adoption of new platforms and versions.
• Designed and implemented efficient workflows and business processes to improve scalability, system performance, and digital maturity.
• Managed end-to-end rollout projects, ensuring timely and successful software implementation, adoption, and value realization.
• Supported clients in validated and regulated environments, ensuring compliance, governance, and operational integrity.
• Oversaw requirements analysis and technical solution design, aligning project deliverables with enterprise business objectives and customer success metrics.
• Executed customer-specific system customizations and integrations, including interface design to meet unique enterprise needs.
• Evaluated project scope while guiding and motivating cross-functional teams to ensure successful project outcomes.
• Provided strategic advisory support for client digitization and digital transformation initiatives, accelerating adoption and long-term value.

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Doctor of Philosophy (PhD
University of Gloucestershire
2018
Doctor of Philosophy (PhD
Master of Science (MSc)
SKEMA Business School
2012
Master of Science (MSc)

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Hanna Dreyer

Enterprise SaaS Adoption & AI Enablement

Über Hanna

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