Beschreibung

Customer Support and Key Account Management professional with extensive experience in fintech and legal-tech environments. Proven ability to manage complex client onboarding processes, including identity verification (KYC), digital signatures, and compliance-critical workflows, while maintaining a strong focus on customer satisfaction and long-term client relationships.

Experienced in managing key accounts on an international level, working closely with notaries and law firms across multiple jurisdictions. Actively involved in stakeholder coordination, outreach, and the management of ongoing client relationships and deals between legal partners, ensuring clear communication, alignment, and operational reliability.

Highly confident in digital-first environments, with hands-on experience using tools such as HubSpot, Notion, Base44, and Lovable, as well as administering and automating communication platforms including Slack and Discord. Recognized for structured problem-solving, clear communication, and a strong understanding of internal company processes, enabling reliable support and effective collaboration in fast-paced, regulated settings.

Sprachen

Deutsch
Muttersprachlich oder zweisprachig
Englisch
Muttersprachlich oder zweisprachig
Serbisch
Muttersprachlich oder zweisprachig

Arbeitsortpräferenzen

Vor Ort möglich

Wien (bis zu 10 km)

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