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Andreas BruchwitzAB

Andreas Bruchwitz

Senior Consultant Salesforce Sales & Service Cloud

850 €/Tag
Berlin, DE
8-15 Jahre

Durchschnittliche Reaktionszeit: 1h

Über Andreas

Welcome to my profile❗

I am Andreas Bruchwitz, an experienced Senior Salesforce Consultant and All Star Ranger living in Berlin. My passion lies in Salesforce.com leveraging the power of Sales and Service Cloud to scale any business and automate as much as possible using declarative solutions.

S̲a̲l̲e̲s̲f̲o̲r̲c̲e̲ e̲x̲p̲e̲r̲t̲i̲s̲e̲ ?
✅ Sales Cloud
⮞ Lead Management (Sales process, record types, dynamic forms, assignment rules etc.)
⮞ Setup of Products & Price Books
⮞ Paths & Guidance for Success
⮞ Reporting & Dashboards
⮞ Multi-Currency-Management
⮞ Territory Management
✅ Service Cloud
⮞ Case Management
⮞ Entitlement process with milestones
⮞ Omni-Channel setup
⮞ WhatsApp setup
⮞ Email-to-Case setup
✅ Declarative Automation using Flows
✅ Formulas and Validation Rules
✅ Integrations
⮞ Zapier
⮞ Aircall CTI
⮞ Mailchimp
⮞ Zendesk
⮞ GoToWebinar
✅ Data Migration
⮞ Pipedrive to Salesforce
⮞ MS Excel to Salesforce

C̲e̲r̲t̲i̲f̲i̲c̲a̲t̲i̲o̲n̲s̲
⮞ Salesforce Certified Platform Foundations
⮞ Salesforce Certified AI Associate
⮞ Salesforce Certified Agentforce Specialist
⮞ Salesforce Certified Business Analyst
⮞ Salesforce Certified Platform User Experience Designer
⮞ Salesforce Certified Strategy Designer
⮞ Salesforce Certified Sales Foundations
⮞ Salesforce Certified Platform Administrator
⮞ Salesforce Certified Platform Administrator II
⮞ Salesforce Certified Platform App Builder
⮞ Salesforce Certified Sales Cloud Consultant
⮞ Salesforce Certified Service Cloud Consultant
⮞ Salesforce Certified Platform Sharing and Visibility Architect
⮞ Salesforce Accredited Professional Process Automation
⮞ Salesforce Contact Center Process Automation
⮞ Salesforce Process Automation Accredited Professional
⮞ Professional Scrum Product Owner (PSPO I)
⮞ Professional Scrum Master (PSM I)

I am looking forward to collaborating with you.

Best regards,
Andreas
  • Deutsch

    Muttersprachlich oder zweisprachig

  • Englisch

    Muttersprachlich oder zweisprachig

Nur remote
Führt Projekte hauptsächlich remote aus

Projekt- und Berufserfahrung

  • Nextview Consulting
    Managing Salesforce Consultant
    DIGITALAGENTUREN & IT-CONSULTING
    Dezember 2023 - Heute (2 Jahre und 6 Monate)
    Berlin, Deutschland
    • Manufacturing project: SME for the development of existing Sales Cloud instances (500 licenses), managing a team of 5 people. Heavily focused on improving automations
    • Telecommunication project: Solution Architect to improve an existing Sales Cloud instance, refining Lead/Opportunity management (incl. development of a Custom Round Robin solution for Lead Assignment and an out-of-office tracker)
    • Biopharma project: Lead Consultant to build a Revenue Cloud MVP incl. Advanced Approval Processes
    Salesforce Sales Cloud Automatisierung Salesforce CRM Salesforce Inspector
  • Docplanner
    Senior Product Owner Salesforce
    GESUNDHEIT & WELLNESS
    Oktober 2022 - November 2023 (1 Jahr und 2 Monate)
    Berlin, Deutschland
    • Ownership of the global Salesforce Sales Cloud roll-out (5 countries)
    • Carry the product ownership, drive enhancements, consolidate, evaluate and prioritise product requirements, solution design, refinement and creation of user stories
    • Close collaboration with business stakeholders
    • Develop and manage the Sales Cloud product vision and roadmap
    • Managing a team of 5 Salesforce Admins/Developers
    • Functional/technical feature documentation
    • Facilitate end user trainings (train-the-trainer)
    Salesforce Sales Cloud Salesforce CRM Salesforce Service Cloud Training
  • BearingPoint
    Senior Technology Consultant
    Januar 2021 - September 2022 (1 Jahr und 9 Monate)
    Berlin, Germany
    • Insurance project: SME, further development of SF Service Cloud (flows, process builder, person accounts, assignment rules), requirements engineering, close collaboration with PO & IT
    • Logistics project: Testmanager/Requirements Engineer, managing a team of 5 SF developers, backlog refinement, user story creation, UAC, quality assurance, release management
    Salesforce Sales Cloud Testautomatisierung technisches Projektmanagement

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Ausbildung und Abschlüsse

  • M.A. Busisness Administration
    BSP Business School Berlin
    2016
  • Non-Degree Program (MBA Exchange)
    National University San Diego
    2015

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