Über Alvin Nicholas Al
I help teams turn messy, manual operations into scalable systems.
My work sits between business and engineering: I map the process, define the handoffs and metrics, then build the automation layer that keeps it running.
What you get: fewer manual steps, fewer errors, faster cycle times, and clearer ownership.
Typical engagements include:
- Workflow automation and orchestration (n8n / Make / Zapier)
- API integrations between SaaS tools and internal systems
- Partner/customer onboarding flows (intake → validation → provisioning)
- Ops dashboards and KPIs (SLA/capacity, bottleneck visibility)
- Enablement: SOPs, internal knowledge base, and training so the system sticks
Scale & outcomes (NDA-safe): owned an automation landscape of 50+ workflows and 1k+ monthly events/transactions; redesigned onboarding flows cutting cycle time by ~70%.
If you want a practical partner who can both design the operating model and build the automation, let’s talk.
Englisch
Muttersprachlich oder zweisprachig
Deutsch
Verhandlungssicher
Indonesisch
Muttersprachlich oder zweisprachig
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- AlteosOperations Manager - Intelligence & EnablementBANKEN & VERSICHERUNGENSeptember 2024 - Heute (1 Jahr und 9 Monate)
Project 1 — Automation Landscape Ownership (50+ workflows) :
- Took ownership of a large automation portfolio covering multiple operational processes and systems- Improved reliability with standardized monitoring, error handling, and documentation- Reduced operational friction by removing manual handoffs and clarifying ownership across teamsTags: n8n, Zapier, APIsProject 2 — Partner/Customer Onboarding Redesign (workflow automation):
- Replaced an email/spreadsheet-based onboarding flow with a structured intake → validation → provisioning workflow- Reduced cycle time by ~70% and improved data quality for downstream operations and reporting- Aligned stakeholders (Ops/Product/Legal/Care) and built documentation so the process is repeatableTags: n8n, Zapier, process redesign, documentationProject 3 — API Integration: Feedback/CSAT Signal Pipeline:
- Built an API-based integration to capture, enrich, and route customer feedback signals automatically.- Removed manual follow-ups and enabled near real-time visibility for ops and customer teams.- Connected feedback to operational KPIs to support faster interventions and accountability.Tags: API, webhooks, n8n/Zapier, BIProject 4 — Ops KPI & Capacity Dashboards:
- Designed a KPI layer (SLA, throughput, backlog, capacity) and implemented dashboards for leadership and team leads- Replaced recurring manual reporting with self-serve insights and early risk detectionTags: SQL, Metabase, Hubspot Dashboard - tink gmbhOperations Associate | Automation & Process ImprovementE-COMMERCENovember 2021 - August 2024 (2 Jahre und 9 Monate)
Project 1: Order & Returns Ops Automation (Make/Integromat)
- Automated recurring workflows in the order + returns lifecycle using Make (Integromat) to reduce manual handling and errors
- Implemented structured routing/notifications and clear handoffs to keep daily operations reliable
- Improved operational visibility by standardizing inputs/outputs and reducing “spreadsheet/email chaos.”
Tools/Tags: Make (Integromat), Operations Automation, Workflow OrchestrationProject 2: Ops Intelligence & Reporting (SQL)
- Wrote and maintained SQL queries to support recurring analytics and reporting across operations, logistics, and finance
- Built repeatable KPI views to reduce ad-hoc analysis effort and improve decision-making cadence
- Delivered stakeholder-ready metrics for day-to-day ops management and peak-period planning
Tools/Tags: SQL, Reporting, KPI, AnalyticsProject 3: Lightweight Internal Apps & Process Digitization (AppSheet / Scripts)
- Built lightweight internal apps and digitized manual steps (intake/checklists/status tracking) to stabilize operational execution
- Reduced back-and-forth by standardizing data capture and enabling clearer ownership in daily workflows
- Improved processes through small, fast iterations based on ops feedback
Tools/Tags: AppSheet, Google Apps Script, Process DigitizationProject 4: Peak Operations Enablement (Training + Outsourcing Playbooks)
- Trained new hires and supported outsourced teams with clear process guidance and escalation paths during peak periods
- Standardized routines to reduce quality issues and improve throughput under high volume
- Coordinated cross-team communication to keep operations stable during seasonal spikes
Tools/Tags: Enablement, SOPs, Training, Operations
Empfehlungen
Sei die erste Person, die Alvin Nicholas Al empfiehlt
Teile Deine Erfahrung aus der Zusammenarbeit mit diesem Freelancer.
Diese Freelancer passen auch zu Ihren Kriterien
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Ausbildung und Abschlüsse
- Master of Arts (M.A.)Eberswalde University for Sustainable Development2024Sustainable Entrepreneurship & Social Innovation
- ASQF® Certified Professional for Project Management - FoundationASQF® Certified Professional for Project Management - Foundation