ARÜber Alejandro
I’m a tech professional with 10+ years of experience leading teams and supporting clients through meaningful challenges. I’m passionate about working on purpose-driven projects, empowering people to be their best, and building strong, trusting relationships where clients feel truly seen and valued.
I thrive at the intersection of technology and people, and believe great service can create real impact.
I bring value by helping organizations take shape from the ground up—streamlining operations, reducing friction, and maximizing the use of resources through smart, cost-conscious solutions. I’m skilled at optimizing existing processes and fixing broken or fragmented structures, always with a focus on clarity, efficiency, and collaboration. I’m hands-on when needed, quick to learn new technologies, and deeply committed to supporting both clients and colleagues every step of the way.
Spanisch
Muttersprachlich oder zweisprachig
Englisch
Muttersprachlich oder zweisprachig
Portugiesisch
Konversationssicher
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- Blu BanyanOptimization ManagerMai 2022 - März 2025 (2 Jahre und 10 Monate)California, USA• Implemented best practices for Service Delivery, Account Management, and Customer Support operations.• Structured, hired, and trained the Technical Success Management team from the ground up.• Led and empowered the team through coaching and mentoring, while defining and implementing KPIs being used during the performance evaluation processes.• Established shared communication channels and recurring meetings to review NPS/CSAT scores, gather customer feedback, and discuss industry trends and competitor activities.• Enabled and guided the team to expand service offerings across multiple international customers.• Reduced post go-live escalations by 30% across all implementations from 2022 to mid-2024 through adoption of management best practices.• Led and managed a cross-functional, remote team, increasing billable utilization by 25% over two years.• Acted as the escalation manager, leading resolution efforts to improve satisfaction, and retention.• Implemented change management procedures to document and properly communicate scope modifications.• Developed and executed comprehensive onboarding and transition-to-support protocols for cloud projects implementations.• Collaborated on the implementation of AI agents and automation initiatives across multiple team functions.
- Infinite WorldDelivery ManagerNovember 2021 - Mai 2022 (6 Monate)Florida, USA• Defined resource planning and organizational structure for delivering support and account management services, including development, UX/UI design, product implementation, and client engagement.• Implemented project budgeting processes and introduced a centralized documentation repository to improve task estimation accuracy for the account management team.
- Infinite WorldProduct ManagerAugust 2021 - November 2021 (3 Monate)Florida, USA• Effectively managed and collaborated with cross-functional remote teams from various departments including development, UX/UI design, project management, and sales.• Improved efficiency by prioritizing and organizing pipelines, resulting in a doubling of ongoing projects managed with the same staff over a 4-month period.• Created a process repository and established product development procedures that guaranteed the prompt delivery of company products.• Contributed actively to design reviews, power planning, standup and retrospective meetings during the product development cycle, ensuring adherence to usability standards.
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Ausbildung und Abschlüsse
- Certified Business Consultant: ERP FinancialsAcumatica2024Certified Business Consultant: ERP Financials
- Certified Implementation Project Manager: InformationAcumatica2024Certified Implementation Project Manager: Information
Fähigkeiten (50)
Kategorien
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