Über Alejandra
I help startups and remote teams build scalable operational systems, improve delivery performance, and eliminate workflow bottlenecks.
I am an Operations Leader and PMO Lead with 10+ years of experience driving operational excellence, process optimization, and remote team performance across EdTech, digital publishing, technology, and international business environments.
I work with founders and growing teams who need stronger operational systems, clearer execution, and better visibility—without hiring a full-time operations executive.
My experience includes:
• Leading distributed teams of 15–30+ professionals
• Managing operations across multilingual and international environments
• Building SOPs, workflows, reporting systems, and PMO structures
• HubSpot administration, dashboards, and operational reporting
• Process optimization initiatives that reduced cycle times by 30–50%
• AI-enabled workflow design and business process improvement
How clients work with me:
Fractional Operations Management
Process optimization
Team coordination
KPI tracking
Operational reviews
PMO & Delivery Excellence
Project portfolio oversight
Workflow design
Jira, Asana & Notion implementation
Reporting frameworks
AI & Process Optimization
AI-enabled workflows
Custom GPTs
Process mapping
Documentation systems
Team productivity improvements
AI adoption support
Selected results:
• Reduced operational cycle times by 30%
• Achieved 99% on-time delivery across multilingual publishing operations
• Led distributed teams of 30+ professionals
• Reduced assessment turnaround times by 50%
English (Native level) | Spanish (Native level) | German (B2 - TELC Beruf)
Portfolio:
Englisch
Muttersprachlich oder zweisprachig
Spanisch
Muttersprachlich oder zweisprachig
Deutsch
Konversationssicher
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- KidsbooksiteHead of Operations | PMO Lead, Digital PublishingDIGITALAGENTUREN & IT-CONSULTINGSeptember 2025 - Heute (9 Monate)GermanyOwn business operations + PMO for multilingual digital publishing across books, video, web. Report to Founder.Built PMO from zero: Release planning, capacity planning, dependency management for 3 product lines on Amazon KDP + YouTubeScaled ops: Designed reporting dashboards + workflow automation in Asana/Make.com. Cut release cycle 30%, hit 99% on-time deliveryRun vendor & production operations across KDP, YouTube Studio, web CMS. Manage 15+ contributors + external contractorsSystematized delivery: Created SOPs in Notion for content pipeline, QA, handoffs. Single source of truth for remote teamStack: Asana, ClickUp, Make.com, Looker Studio, Amazon KDP, YouTube Studio, Canva
- Digital Career Institute GmbHSenior Project Manager, Business Operations & SystemsHIGHTECHJuli 2019 - August 2025 (6 Jahre und 1 Monat)Berlin, GermanySenior Project Manager, Business Operations & Systems | Mar 2025 - Aug 2025Remote EdTech | 200+ staff | DACHOwned RevOps + systems for scaling education org. Led PMO for product + data ops.- HubSpot CRM Ops: Administered system config, workflow automation, dashboards, user access. Drove data-driven decision making for GTM teams- Automation & Integration: Built Make.com workflows for lead-to-enrollment + handoffs, integrated 3rd-party lead sources via webhooks. Cut manual ops 60%- Technical PMO: Ran Jira Kanban, backlog prioritization, release coordination. Improved delivery transparency + speed across 4 squads- Process Improvement: Translated business needs into scalable solutions, led system migrations with zero downtimeProgram Operations Manager, Assessments | Nov 2023 - Feb 2025Ran delivery operations for assessment programs across 12 tech curricula, 7,000+ participants/year.- Operations Scale: Redesigned assessment workflow + QA process, reduced turnaround time 50%- Vendor Ops: Managed 30+ contractor network, created SOPs + SLAs for grading consistency- Data Operations: Built reporting dashboards for capacity planning, pass rates, SLA complianceProgram Manager | Web Development Track | July 2019 - Nov 2023Led program delivery ops for Web Development track, 500+ learners.- Process Optimization: Orchestrated workflow redesign for curriculum delivery, improved operational efficiency 40%- Knowledge Ops: Created SOPs + runbooks for program delivery, used by 50+ team membersStack: HubSpot, Make.com, Jira, Confluence, SQL, Looker Studio, Git.
- FreelancerFreelance Translator & InterpreterE-COMMERCEAugust 2014 - Juni 2019 (4 Jahre und 10 Monate)Berlin, DeutschlandProvided multilingual translation and interpreting services for international business clients, working independently across multiple projects and deadlines.Managed client communication, timelines, and deliverables while coordinating workflows across languages.This role strengthened my ability to work with international stakeholders, manage concurrent projects, and maintain clarity and accuracy in fast-paced, cross-cultural environments.
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Ausbildung und Abschlüsse
- Agentic AI and AI Agents: A Primer for LeadersVanderbilt University2026
- IBM Data Analyst Professional CertificateIBM2025IBM Data Analyst Professional Certificate
Zertifizierungen
- Google Agile Project Manager CertificationGoogle2026
- CompTIA Project+ (Project Management Certification)CompTIA2024