Abdelatif Djelaili

Manage pharmaceutical care and medication distribution for residents across three assisted living facilities, ensuring compliance with German drug law (AMG). management: monitor blood glucose levels, interpret trends, and support insulin dose adjustment in collaboration with physicians.

• · Streamline documentation and operational workflows to enhance quality assurance and patient safety. . Act as a key liaison between medical teams, pharmacies, and external providers to optimize patient outcomes.

Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions efficiently while ensuring a smooth checkout experience. Maintained a clean, wellorganized store environment to enhance the overall shopping experience and support visual merchandising standards. Collaborated effectively with team members to achieve and exceed weekly sales targets, demonstrating reliability and teamwork in a fastpaced retail setting. Demonstrated strong product knowledge and effective upselling techniques to increase sales revenue and customer value. Contributed to a 10% increase in sales within the first quarter by building customer rapport, identifying needs, and recommending complementary products.

Managed the full OrdertoCash (O2C) cycle, including order entry and validation, coordination with procurement, invoicing support, and endtoend delivery tracking to ensure timely and accurate fulfillment. Provided solutionoriented customer consultations, identifying needs and resolving issues efficiently, which contributed to improved customer satisfaction and longterm client relationships. Actively handled complaints, returns, and credit processes, working crossfunctionally to resolve discrepancies while maintaining a strong focus on customer retention and service quality.