Srđan Thian

Manage the full B2B sales cycle for SAP®, e-invoicing, and enterprise software solutions across the DACH region, Europe, and global markets. Build and maintain strategic client relationships, deliver tailored digital transformation solutions, and drive sustainable business growth through a consultative sales approach.

As a Customer Success Manager, I acted as the primary point of contact for our valued clients, ensuring they maximised the value of our ground transfer solutions within the international travel industry. I was dedicated to building strong, long-term relationships by understanding each client's specific needs and providing strategic guidance to help them achieve their goals.

In this role, I worked closely with cross-functional internal teams to deliver a seamless customer experience. At Talixo, I managed and oversaw key global accounts across all B2B sales verticals, including online travel agencies, corporations, airlines, travel agencies, and tour operators. My portfolio included seven-figure clients in the international travel sector, and I reported directly to the CEO.

Additionally, I led initiatives to improve internal account management processes, resulting in a 10–20% time reduction in customer portfolio management. I also collaborated with the IT team to identify and resolve API integration errors, ensuring smooth onboarding and technical setup for new customers.

Built and maintained strong relationships with accommodation providers across the Eastern European, English Language, and German markets. Drove sales through lead management, customer onboarding, account setup, and complaint resolution, ensuring partner satisfaction and operational excellence.

Contributed to expanding Booking.com's portfolio to over 2 million properties worldwide — from apartments to hotels — helping to establish the company as a global market leader in the travel industry.

• ● B2B customer management & partnership.

• ● B2B customer issue resolution & risk mitigation.

• ● Participation in the Idea Lab program facilitated an 'Optimised Partner Process Request' Strategy.

• ● Provided innovative solutions to improve faster & more effective B2B communications.

• ● Contributed to 'Customer Experience' improvements through cross-functional cooperation initiatives.