Über Maurice
Jira Service Management Consultant | Service Desk Architecture | CMDB / Assets
I help IT teams turn chaotic Jira Service Management setups into structured and scalable service desk systems.
Many organizations implement Jira Service Management but struggle once the system grows.
Common issues include:
- chaotic workflows
- poorly structured request portals
- manual ticket triage
- missing or ineffective automation
- unclear responsibilities
- missing CMDB or asset structure
The result: support teams spend more time managing tickets than solving problems.
I design practical service desk architectures that work in real operations.
Typical missions
- Jira Service Management implementation
- Service desk architecture and workflow design
- Jira environment cleanup and restructuring
- CMDB and asset modeling with Atlassian Assets
- Automation and ticket routing optimization
- Knowledge base integration with Confluence
My focus is practical operations. Systems must work for agents, admins, and users in daily support work - not just look correct in documentation.
Approach
I work in short iterative cycles so teams see results quickly.
1. Architecture workshop
Define service desk structure, workflows, and asset model.
2. Implementation
Configure Jira Service Management, Assets, workflows, and automation.
3. MVP launch
Deploy a structured and usable service desk.
4. Continuous improvement
Refine processes during real operations.
Deutsch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Nur remote
Führt Projekte hauptsächlich remote aus
Projekt- und Berufserfahrung
- SelbstständigIndependent Consultant – Jira Service ManagementBERATUNG & AUDITSMärz 2026 - Heute (3 Monate)• service desk implementations and migrations• workflow and automation design• Jira Assets and IT asset management• Atlassian platform restructuring• troubleshooting and iterative improvements• training and enablement for Jira administrators and support teams
- NeuroAlquimia LatinaBusiness Operations SupportGESUNDHEIT & WELLNESSJuli 2025 - März 2026 (8 Monate)Mexico City, DF, MexicoThis work focused on creating systems that help a small service business operate more efficiently and consistently generate client inquiries.
- Designed a complete operational "second brain" and lightweight CRM in Notion
- Built the website and managed the technical setup
- Designed the client acquisition funnel and supporting workflows
- Developed a social media content system including scripting, design, and content planning
- Social Media Management Strategy
- Built a repeatable content engine for generating and organizing posts
- Implemented AI-assisted workflows using ChatGPT for research, content creation, and internal processes
- BechtleTechnical ConsultantBERATUNG & AUDITSFebruar 2023 - Juni 2025 (2 Jahre und 4 Monate)Bielefeld, DeutschlandConsulting and implementation of Jira Service Management platforms for enterprise, SMB and public sector organizations with a focus on turning messy operations into clear systems.Core Responsibilities• Design and implementation of Jira Service Management• Implementation of ITSM practices: Incident, Service Request and Change Management• Workflow architecture and automation of support operations• Implementation of Jira Assets for IT asset management and CMDB structures• Customer portal architecture including structured request types and forms• Confluence knowledge base integration for support teams• Definition of SLAs and service desk operating models• Training and enablement of Jira administrators and service desk teamsPlatform Leadership• Responsible for Atlassian Organization Administration and governance of the Jira Service Management platform within the Bechtle Atlassian Competence Center• Contributed to building the Bechtle Atlassian Competence Center• Product ownership responsibilities for Jira Service Management platform development• Atlassian platform restructuring and governance (projects, schemes, workflows, permissions)Key Projects• NLWKN – migration from legacy ITSM system to Jira Service Management Data Center including workflow redesign and asset integration• European Pizza Group – ServiceNow → Jira Service Management migration and service desk transformation (later transition to Project Manager)• Deutsches Rotes Kreuz – greenfield implementation of Jira Service Management, Confluence and AssetsAdditional implementations and restructurings for Congstar, Trei Real Estate, Sauter, Aconso and EMCOImpact• Designed scalable service desk architectures replacing fragmented legacy systems• Reduced manual ticket triage through structured request types and automation• Connected asset management with support workflows for context-aware incident handling
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Ausbildung und Abschlüsse
- Bachelor of EngineeringHochschule Hannover2022Bachelor of Engineering
- ZertifizierungsprogrammProvadis Hochschule2023Zertifizierungsprogramm
Zertifizierungen
- Atlassian Cloud Organization AdminAtlassian2023
- Managing Jira Service Projects for Cloud (ACP-MJSPC)Atlassian2024