Beschreibung

Multilingual IT Service Delivery Manager with 15+ years leading end-user computing, field services, and infrastructure operations across EMEA Germany, Austria, and the UK.

My focus: taking complex IT transitions and turning them into stable, measurable operations. I've built field services from scratch, driven SLA compliance across multi-vendor environments, and managed stakeholder relationships at Director level - always with a cost-conscious, outcome-driven approach.

What I bring to the table:

→ SLA/OLA governance & ITIL process design → IT service transitions & knowledge transfer management → CMDB governance & endpoint security → Multi-vendor coordination in large-scale programmes → Regulatory compliance: GDPR/DSGVO, TISAX

Technical environment: ServiceNow, Tanium, CrowdStrike, Azure, VMware, Windows Server.

Currently pursuing an MSc in Artificial Intelligence & Data Analytics (IIT Guwahati, India).

Languages: Kurdish (native), Arabic, German (C1), Turkish (C1), English (C1), French (A2).

Based in Stuttgart. Open to conversations about Service Delivery, IT Operations, and Field Services leadership roles in the DACH region.

Sprachen

Kurdisch
Muttersprachlich oder zweisprachig
Arabisch
Muttersprachlich oder zweisprachig
Deutsch
Verhandlungssicher
Türkisch
Verhandlungssicher
Englisch
Verhandlungssicher
Französisch
Verhandlungssicher

Arbeitsortpräferenzen

Vor Ort möglich

Stuttgart (bis zu 50 km)

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