Beschreibung

Driven by a passion for transforming businesses through technology, innovation, and a relentless focus on customer success. I help fast-growing companies modernize their IT, reduce costs, and deliver seamless digital experiences.

With over 15 years of experience leading IT service delivery and digital transformation, I specialize in building high-performing teams, aligning IT with business strategy, and creating environments where people and technology thrive together.

My leadership style is rooted in collaboration, empowerment, and continuous improvement. I believe in fostering cultures where teams are inspired to innovate, take ownership, and deliver exceptional results. Whether guiding organizations through complex change, optimizing processes, or leveraging emerging technologies, I’m committed to turning challenges into opportunities for growth.

I measure success not just by metrics, but by the positive impact on people, business outcomes, and long-term value. My journey has been defined by driving operational excellence, enhancing customer experiences, and enabling organizations to achieve their boldest ambitions.

Let’s connect to explore how we can shape the future, drive meaningful transformation, and unlock new possibilities together.

CORE COMPETENCIES: Business Alignment & Value Creation, Results-Driven Leadership & OKRs, IT Service Management, Team Leadership & Empowerment, Digital Transformation & Innovation, Cybersecurity & Risk Management, Data-Driven Decision Making, Executive Communication & Stakeholder Management, Budgeting & Cost Optimization, Vendor and Contractor Management, Quality Assurance & Compliance, Networking and Security Infrastructure, Collaboration and Productivity Solutions, Unified Endpoint Management (MDM) & Security, Customer/User Satisfaction & Engagement, Improving Service Quality & Efficiency, IT Asset & Hardware Lifecycle Management, Mergers, Acquisitions & Carveouts (IT Integration/Separation)

Sprachen

Englisch
Muttersprachlich oder zweisprachig
Deutsch
Konversationssicher

Arbeitsortpräferenzen

Vor Ort möglich

Munich (bis zu 50 km)

AlphaEdge Consulting GmbH,
IT Service Delivery Manager
März 2024 - Heute (2 Jahre und 3 Monate)
65760 Eschborn, Germany
• Leading IT infrastructure and service delivery engagements with 6 SMEs on Digital Transformation and Cloud Optimization for external enterprise clients, acting as a strategic advisor on their IT landscape, service quality, and operational optimization.
• Act as the primary interface between client leadership and internal delivery teams, translating business needs into actionable IT solutions and fostering long-term relationships through value-driven service.
• Collaborate directly with client stakeholders to assess IT environments, define technical requirements, and implement tailored service delivery models aligned with business goals.
• Drive infrastructure modernization and hybrid-cloud strategies with Azure, enhancing scalability, reducing operational costs (OPEX) by 20%, and enabling agility across client ecosystems.
• Implement process improvements, SoWs, and knowledge frameworks to streamline incident, change, and asset management in client environments.
PPRO Holding GmbH,
IT Service Delivery Manager
April 2020 - November 2023 (3 Jahre und 7 Monate)
Munich, Germany
• Directed global End User Services (EUS) for 600+ users across Europe, the Americas, and Asia, defining and implementing IT governance strategies aligned with business objectives.
• Defined and executed IT governance strategies, driving operational efficiency and aligning IT with business goals to support revenue growth, leading a team of 16 FTEs.
• Managed IT budgets, optimizing resource allocation, driving cost savings through strategic vendor negotiations, and implementing cost optimization measures that reduced IT spending by 15% without compromising service quality.
• Spearheaded digital transformation and cloud migration initiatives by leading the adoption of innovative technologies and SaaS solutions to improve collaboration and increase overall IT productivity by 30%.
• Partnered with cross-functional teams to integrate IT service management with agile development practices, ensuring seamless coordination on deployments and incident resolutions, reducing deployment times by 20%.
PPRO Holding GmbH,
Team Leader IT Service Desk
Mai 2017 - März 2020 (2 Jahre und 10 Monate)
Munich, Germany
• Built and managed the global IT support team, scaling it to 7 FTEs, overseeing and managing day-to-day business operations to ensure seamless IT workflows and efficient service delivery across multiple regions, resulting in a 95% customer satisfaction rate.
• Instituted a knowledge base system and standardized troubleshooting procedures, reducing ticket resolution time by 20% and increasing first-call resolution rates.
• Developed and implemented IT procedures and security practices, including firewall optimization and security audits, to mitigate risks and enhance cybersecurity, resulting in a 25% reduction in security incidents.
• Oversaw IT asset inventory, onboarding/offboarding, and hardware/software installations, ensuring seamless IT operations and a 90% compliance rate.
• Developed and implemented a comprehensive training program for IT service desk staff, improving their technical skills, customer service abilities, and overall team performance.