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Sunayana Mathur

Consultant on Knowledge & Content Management

Kann in folgende Städte reisen: Düsseldorf, Düsseldorf, Duisburg, Köln

  • 51.2254
  • 6.77631
  • Unverbindlicher Tarif 125 € /Tag
  • Berufserfahrung > 7 Jahre
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Standort und Mobilität

Standort
Düsseldorf, Deutschland
Ist bereit bei Ihnen im Büro zu arbeiten, in
  • Düsseldorf und im Umkreis von 50km
  • Düsseldorf
  • Duisburg
  • Köln

Projektpräferenzen

Projektdauer
1 bis 3 Monate

Checkliste

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Geprüfte E-Mail-Adresse

Sprachen

  • Englisch

    Muttersprachlich oder zweisprachig

Kategorien

Fähigkeiten (12)

Sunayana in wenigen Worten

Committed, goal-driven professional offering 14.5 years of experience in Enterprise Content & Knowledge Management on MS SharePoint 2013, project management, global service delivery and business process management.
Proven skills including strong capability to lead & develop teams, develop/implement content management strategies and drive achievement of KPIs like Customer Satisfaction, Turn-Around-Time and improvement on 4P metrics model (People, Process, Performance & Promotion)
Established Data Transformation and Migration Consultant with strong knowledge on content analysis, structuring and design on SharePoint platform.
Prince2 certified Project Manager with experience of leading teams with span of control of 50+ members
Business Transformation with experience in optimizing operations & processes using Continuous Improvement practices.

Projekt- und Berufserfahrung

Cognizant Technology Solutions - Cognizant Technology Solutions Spain SL

Digitalagenturen & IT-Consulting

Data Migration Process Consultant

Den Haag, Niederlande

Januar 2010 - September 2013 (3 Jahre und 7 Monate)

Delivered strong governance for data migration process for seamless migration and on-board new members on process.
TAT reduction by 15% in data migration activities through Continuous Improvement (CI).
Coded excel based resource loading tool for mapping tasks & resource dependencies to arrive at exact time taken for migration GBs of data.
Established offshore data migration factory/team to execute migrations by defining responsibilities, KPIs to access performance and standardized migration reports.
Consulting data migration sharepoint DocAve Tool documentation customer management

Deloitte - Deloitte Organisation

Digitalagenturen & IT-Consulting

Executive Manager

Hyderabad, Indien

September 2013 - Mai 2019 (5 Jahre und 8 Monate)

Designed and established metrics driven (KPIs) service delivery framework to bring operation excellence in delivering projects / requests as per the defined SLA, Quality and CSAT. This resulted identification of inefficiency hotspots in request handling process leading to reduction in TAT by 8% and increase in CSAT score by 22%.
Lead the team through major change management project with successful implementation of designing portals and delivering portals with key content on Deloitte’s Consulting Business’s Operating Model change (US & Global)
Lead various programs on continuous improvement thread for Knowledge Services team on managerial effectiveness, rewards & recognition, operational excellence, career enhancements, enhancing menu of services etc. and achieved optimum results, gained experience of working with senior leaders and collaborated with other larger teams to build strong network and relationships.
Lead data migration for Deloitte’s Content Management System hosted on SharePoint 2010 to 2013 platform. Solved migration process related issues on data structuring, mapping, and archival leading to successful rollout in stringent timeline.
Certified Deloitte Faculty, lead various training and workshops on personality development, business analysis, operation excellence, SharePoint front end user managerial effectiveness.

Ausbildung & Abschlüsse

Zertifizierungen