Ricardo Oliveira

18 years of professional experience in the areas of IT and customer service of multinational-large companies, serving in management of outsourcing contracts, management of IT services, and project management;

Leader of leaders, managed a team of 150 employees;

Business Intelligence expert since 2002; leading several regional innovation projects as well as one Global BI project in 2007 by Maersk; developed regional DWH and BI in Hamburg Sud RSE; managing the HeadQuarter BI team at Hamburg Sud since 2015.

Highly creative, seeking constant innovation and improvement;

Project Manager implementing global systems (ERP, CRM, Call Center, Business Intelligence), working on the creation, testing, training and go-live of the largest system implementation of Maersk. (over 12,000 users and 100 countries);

Successfully migrated 1,200 users from Novell to Microsoft environment. Total redesign of network and servers architecture, usage of thin clients, Citrix desktops/servers, within timeline and with 1/3 of the cost (internal benchmark with other regions, i.e. saving 1.2 mio Euros in a 7 months project);

E-commerce award in 2002, and responsible for creating an E-commerce portal for Cabotagem-Aliança in 2012;

Experienced leading systems development in java, oracle, .net and ms sql; Hands on, installation and setup of VMware Cluster, Virtual Machines, MS SQL, Win Server, Linux, Proxy.

SAP Academy (MM/WM/SD) and good knowledge of CO/FI;



Specialties: project management, change management, international shipping, IT, implementing new system, creating new system, networking, innovation, team work, e-commerce, training, collaboration, ERP, CRM, BI, e-learning, application portfolio, international environment, E-commerce system, Implementation planning, global business processes, thinkering.