- SelbstständigSales & Leadership CoachMärz 2023 - Heute (2 Jahre und 2 Monate)
- TeamViewerDirector Global Training & DevelopmentAugust 2021 - Juni 2022 (10 Monate)- Created the global Training & Development Strategy for all Sales and Customer Support departments within the global organization- Responsibility for 3 Training hubs (Germany, US, AU), which involved one Team Manager and 16 employees (Trainers, Coaches, Instructional Designer and Training Coordinator)- Responsible for the Global Onboarding with dedicated streams for Inside Sales, Enterprise and Customer Support and a 12 months program for Customer Support and the LMS
- TeamViewerDirector Sales Steering & EnablementJanuar 2019 - August 2021 (2 Jahre und 7 Monate)Göppingen, Germany- Rebuilt an existing Sales Operations Team and developed a state of the art function worldwide (EMEA & APAC) through organizational process improvements and implementation of continuous learning and competence development- Hired, guided and managed a Team of 3 Team Managers (Customer Retention, Sales Enablement and Back-office) and Sales Steering Professionals who were focusing on Business Analytics, Compensation Plans, Sales policies, external call centers and CRM & ERP projects- Created the global Training and Development Strategy for all Sales and Customer Support departments within the global organization and ensured consistency in the delivery and application of the training standards- Achieved a Net Retention Rate of 105%- Revamped the whole concept and process for selling more to existing customers. Together with the Business Intelligence Team, defined metrics and triggers that would automatically identify existing customers with a high probability to buy more. This lead to a billings increase of 38%.
- Weiterbildung zum systemischen Coach und Team-Berater (DBVC zertifiziert)noesis, Leonberg2021Weiterbildung zum systemischen Coach und Team-Berater (DBVC zertifiziert)
- Bachelor of ScienceUniversität Hohenheim2012Bachelor of Science - BS, Business Administration
- Aus- und Weiterbildung zum Handelsfachwirt inkl. AusbildereignungsprüfungBZE Springe2009Aus- und Weiterbildung zum Handelsfachwirt inkl. Ausbildereignungsprüfung