Kareem Elsayed

Lead architect for enabling online sales of Mercedes-Benz vehicles, driving cloud-based, scalable, and secure solutions. Introduced Site Reliability Engineering (SRE) practices: implemented SLIs/SLOs, error budgets, and advanced monitoring. Led the transformation from monolithic to microservices architecture, improving modularity and system resilience. Boosted system performance and reduced latency by 80%+ through architectural optimization and performance tuning. Managed critical security incidents, created security frameworks and introduced BOT mitigation solutions, strengthening platform security posture. Acted as Information Security Architect across digital platforms, including the Mercedes me Service App. Designed and delivered backend architecture for platforms such as Online Service Appointment Booking, live in 43+ countries. Architected digital products including the After-Sales Process Tracker (piloted in DE, PT, NL) and Service Products Catalog (live in 20+ markets).

Collaborate with the business process managers for the purposeful further development of the enterprise application landscape Concept, implement and further develop the Microsoft Dynamics CRM solution Integrate other business applications into the Microsoft Dynamics CRM environment Contact person for MS Dynamics CRM relevant questions

Responsible for leading a team of software developers and managing external suppliers for Mercedes-Benz Egypt. Oversee business solutions across Sales, Accounting, Finance, CRM, and After-Sales systems. This role encompasses software architecture, gathering business requirements, and engaging in the implementation and operation of these systems