Willkommen auf dem Freelancer-Profil von Edgar Leonardo !
Dieser Freelancer hat angegeben, Vollzeit verfügbar zu sein, hat dies aber seit mehr als 7 Tagen nicht mehr bestätigt.
Standort und Mobilität
- Standort
- Frankfurt am Main, Deutschland
- Ist bereit bei Ihnen im Büro zu arbeiten, in
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- Frankfurt am Main und im Umkreis von 50km
Projektpräferenzen
- Projektdauer
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- ≤ 1 Woche
- ≤ 1 Monat
- 1 bis 3 Monate
- 3 bis 6 Monate
- ≥ 6 Monate
- Branche
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Automobilsektor
- Unternehmensgröße
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1 Mitarbeitende
Checkliste
Malt Freelancer Charta unterzeichnet
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Sprachen
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Englisch
Verhandlungssicher
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Spanisch
Muttersprachlich oder zweisprachig
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Italienisch
Muttersprachlich oder zweisprachig
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Deutsch
Grundkenntnisse
Kategorien
Fähigkeiten (16)
Edgar Leonardo in wenigen Worten
Our main characteristics are flexibility, efficiency and focus on solutions.
Our goal: to help you increase the profitability of your after sales department, improve customer’s loyalty, development of your employees professional skills and optimization of processes.
OUR SERVICES:
*TRAINING AND COACHING
We are specialists in service processes and operative management trainings for after sales service personnel.We take care of the management and rollout of your classroom trainings, distance learning and coaching on the job.
We combine practical experience and theoretical knowledge in order to guarantee an innovative and effective learning experience which helps people to exploit their potential to the fullest.
This training approach is the right method to increase the profits and profitability of your organization.
*SERVICE SOLUTIONS
**Audit and inspection visits:
Our strong technical base and deep knowledge of after sales service processes allows us to offer you a highly specialized service in the following areas:
- Pre-check and audit of workshop and body shop tools and equipment,
- Warranty audit and preventive check of warranty documentations and procedures
- Pre-check and audit of workshop and body shop corporative standards
- Analysis of repeated repairs "fix it right the first time"
**Remote and on-site operational and management support
Service departments are often characterized by unexpected workload increase that may last several days or weeks.
Our solution: a wide offer of hourly or daily operational management packages to be used according to your needs.
**Project Management
We take care of your projects in all their phases: from the conception of the first ideas and planning, to the correct implementation of the projects.
Projekt- und Berufserfahrung
Automobili Lamborghini S.p.A.
Automobilsektor
Collision center certification programm - Als Freelancer
TR Diesel Inyección
Automobilsektor
Caterpillar diesel technician
General Motors Venezuela
Automobilsektor
Quality Auditor
Chevrolet Italia S.p.A.
Automobilsektor
Technical Support and Quality supervisor
Detailed description of the activities:
• Planning, coordinate and implementing actions in order to develop and improve the
effectiveness of the Technical and Warranty teams with focus on Customer satisfaction.
• Providing technical support on complex technical issues and product liability cases.
• Ensuring the achievement of the European quality / recall campaigns and retrofits targets.
• Coordination of forecast and market’s launch of special tools and workshop equipment.
Porsche Italia S.p.A
Automobilsektor
Service Manager
Detailed information:
• Ensuring the achievement of the after sales quality and economic KPI targets.
• Close work with Customer care team, CRM team and attorney’s bureau in order to ensure the
correct resolution of Customer requests / cases.
• Oversaw and guide the day-to-day warranty team and operations, warranty audits and
execute strategies to achieve Warranty KPI targets.
• Ensure After sales training department delivers Best in Class technical and non-technical
training experience across the Italian Porsche Dealers network.
• Accurately identify NSC retailer technical and non-technical training needs, ensure the
development and delivery of necessary training.
• Ensure Technical Competence Center delivers effective and accurate technical support to the
service network. Continuous monitoring and improving of the service provided.
• Ensure all the Service staff of Porsche Italy is highly effective and perfectly coordinated
across all functions in order to deliver a Best in Class support to Dealer network.
• Implementation of the Porsche philosophy and its high-quality standards on service across the
Italian after sales dealer’s network including body shops, in order to provide outstanding
Customer service.
• Project Manager of various after sales projects like DMS integration, body shops certification
(technical and training), service quality processes, high voltage battery repair concept and emobility
(technical and training).
• Porsche Brand Ambassador.
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Ausbildung & Abschlüsse
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Bachelor's degree
Automotive technical engineering
2001