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Edgar Leonardo Gómez Guazzoni

Automotive after sales consultant

Kann in folgende Städte reisen: Frankfurt am Main

  • 50.1106
  • 8.682
  • Unverbindlicher Tarif 960 € /Tag
  • Berufserfahrung > 7 Jahre
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Standort und Mobilität

Frankfurt am Main, Deutschland
Ist bereit bei Ihnen im Büro zu arbeiten, in
  • Frankfurt am Main und im Umkreis von 50km


  • ≤ 1 Woche
  • ≤ 1 Monat
  • 1 bis 3 Monate
  • 3 bis 6 Monate
  • ≥ 6 Monate
1 Mitarbeitende


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Geprüfte E-Mail-Adresse


  • Englisch


  • Spanisch

    Muttersprachlich oder zweisprachig

  • Italienisch

    Muttersprachlich oder zweisprachig

  • Deutsch



Fähigkeiten (16)

Edgar Leonardo in wenigen Worten

GMZ Consulting offers a series of technical-managerial and operative solutions aimed to optimize the after-sales service processes at OEM and Retailer level.
Our main characteristics are flexibility, efficiency and focus on solutions.
​Our goal: to help you increase the profitability of your after sales department, improve customer’s loyalty, development of your employees professional skills and optimization of processes.

We are specialists in service processes and operative management trainings for after sales service personnel.We take care of the management and rollout of your classroom trainings, distance learning and coaching on the job.
We combine practical experience and theoretical knowledge in order to guarantee an innovative and effective learning experience which helps people to exploit their potential to the fullest.
This training approach is the right method to increase the profits and profitability of your organization.

**Audit and inspection visits:
Our strong technical base and deep knowledge of after sales service processes allows us to offer you a highly specialized service in the following areas:
- Pre-check and audit of workshop and body shop tools and equipment,
- Warranty audit and preventive check of warranty documentations and procedures
- Pre-check and audit of workshop and body shop corporative standards
- Analysis of repeated repairs "fix it right the first time"

**Remote and on-site operational and management support
Service departments are often characterized by unexpected workload increase that may last several days or weeks.
Our solution: a wide offer of hourly or daily operational management packages to be used according to your needs.

**Project Management
​We take care of your projects in all their phases: from the conception of the first ideas and planning, to the correct implementation of the projects.

Projekt- und Berufserfahrung

Automobili Lamborghini S.p.A.


Collision center certification programm  - Als Freelancer


November 2019 - Heute (3 Jahre und 4 Monate)

TR Diesel Inyección


Caterpillar diesel technician

Valencia, Venezuela

September 1999 - Juli 2000 (9 Monate)

Carry out maintenance and repair to Caterpillar diesel engines and machineries.

General Motors Venezuela


Quality Auditor

Valencia, Venezuela

Juni 2001 - November 2007 (6 Jahre und 4 Monate)

I have covered different positions during my growing professional experience in GM Venezuela: standardization of production and assembly line (Manufacturing), Diagnostic Technician (Aftersales), Quality Auditor (Aftersales) and Product Engineering (Manufacturing Engineering).

Chevrolet Italia S.p.A.


Technical Support and Quality supervisor

Rom, Italien

November 2007 - November 2011 (3 Jahre und 11 Monate)

Head of Technical Assistance Center (TAC)

Detailed description of the activities:
• Planning, coordinate and implementing actions in order to develop and improve the
effectiveness of the Technical and Warranty teams with focus on Customer satisfaction.
• Providing technical support on complex technical issues and product liability cases.
• Ensuring the achievement of the European quality / recall campaigns and retrofits targets.
• Coordination of forecast and market’s launch of special tools and workshop equipment.

Porsche Italia S.p.A


Service Manager

Padua, Italien

November 2011 - Oktober 2018 (6 Jahre und 11 Monate)

Head of Service Department: Technical Support, Warranty and Aftersales Training, project manager of special after sales projects.

Detailed information:
• Ensuring the achievement of the after sales quality and economic KPI targets.
• Close work with Customer care team, CRM team and attorney’s bureau in order to ensure the
correct resolution of Customer requests / cases.
• Oversaw and guide the day-to-day warranty team and operations, warranty audits and
execute strategies to achieve Warranty KPI targets.
• Ensure After sales training department delivers Best in Class technical and non-technical
training experience across the Italian Porsche Dealers network.
• Accurately identify NSC retailer technical and non-technical training needs, ensure the
development and delivery of necessary training.
• Ensure Technical Competence Center delivers effective and accurate technical support to the
service network. Continuous monitoring and improving of the service provided.
• Ensure all the Service staff of Porsche Italy is highly effective and perfectly coordinated
across all functions in order to deliver a Best in Class support to Dealer network.
• Implementation of the Porsche philosophy and its high-quality standards on service across the
Italian after sales dealer’s network including body shops, in order to provide outstanding
Customer service.
• Project Manager of various after sales projects like DMS integration, body shops certification
(technical and training), service quality processes, high voltage battery repair concept and emobility
(technical and training).
• Porsche Brand Ambassador.

Ausbildung & Abschlüsse