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Dafne Olca

Customer Success Manager / Product Owner
  • Unverbindlicher Tarif
    150 € /Tag
  • Berufserfahrung3-7 Jahre
  • Antwortrate33 %
  • AntwortzeitEin paar Tage
Das Projekt startet erst, wenn Sie das Angebot von Dafne annehmen
Standort und Mobilität
Standort
Wien, Österreich
Nur remote
Führt Projekte hauptsächlich remote aus
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For the last couple of years I have worked as a Frontend Web Developer, and I am passionate about tech, and development. After some years in the field, I began to really miss human interaction. I do not consider myself a “typical developer” (i.e. I enjoy communication a lot), after a time out to think about my future career choices, I landed in a Customer Success Management position at my (still) current company domonda.
I believe the following traits make me excellent at this job:

- I have a high level of empathy and enjoy solving problems, while helping people

- I have been able to easily understand customers true needs, as well as how to communicate these to the tech team, impacting the course of the product based on real needs

- I enjoy teaching and helping people lear and understand. I find huge value in understanding complex topics myself, and breaking these down into more simple topics

- I have an analytical mindset, which pushes me to be constantly curious and want investigate the background of problems more thoroughly

- I have written several tutorials for complex apps resulting in make the app easier to understand
- I am very organised, and have really learned to build on this in my current position.

I have always found myself international environments, and can very easily adapt. I have also had many years of exposure in SMEs, as well as corporations - with a preference for SMEs myself, but a great understanding, how larger corporations work, from both the inside and the outside as external clients.
Projekt- und Berufserfahrung
  • domonda
    Customer Success Manager
    BANKEN & VERSICHERUNGEN
    Juni 2022 - Heute (2 Jahre und 6 Monate)
    Wien, Österreich
    Onboarding Customer Service Customer Journey Mediation Project Management
  • Selbstständig
    Frontend Entwickler
    DIGITALAGENTUREN & IT-CONSULTING
    Oktober 2018 - Heute (6 Jahre und 2 Monate)
    Barcelona, Spanien
    Angular API ReactJS TypeScript JavaScript HTML5 SASS Wireframing
Externe Empfehlungen
Ausbildung & Abschlüsse
  • Fullstack Web Development
    Ironhack, Barcelona, Spanien
    2017
  • MBA - Allgemein
    Webster University Vienna
    2014
  • BA in Multimedia & Video Production
    Hawaii Pacific University
    2011